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Skills

  • Customer service
  • Organization
  • Problem resolution
  • Executive travel
  • Hotel accommodations
  • Conflict resolution
  • First Aid/CPR
  • Operational improvement
  • MS Office
  • Concierge-level service provision

Work Experiences

  • Benefited clients.
  • Collaborated with cross-functional teams in Denver and Columbus.
  • Advised first-time travelers on complex itineraries, ensuring a smooth experience with a 63% success rate in trip execution.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated travel arrangements for groups, couples, executives, and clients with special needs.
  • Analyzed customer preferences and budgets.
  • Achieved superior customer satisfaction.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • A true go-getter with exceptional interpersonal skills.
  • Expertise in providing excellent customer service and resolving conflicts.
  • Adept at negotiating favorable rates with suppliers.
  • Client-focused consultant skilled in luxury travel who managed to grow niche bookings in specialized markets such as eco-tourism by 81%. Constantly monitoring travel trends to provide up-to-date and cutting-edge recommendations.
  • Travel consultant who is focused on meeting deadlines and has experience working with clients who have special needs.
  • Achieved growth of 26%.
  • Created engaging destination guides.
  • Built strong supplier relationships.
  • Independent Travel Consultant with 7 years of successful stakeholder engagement and quality assurance experience.
  • Proven track record of creating profitable travel programs and growing clientele.

Accomplishments

  • Collaborated with team of 8 in the development of process.
  • Formulated custom travel itineraries for corporate clients, contributing to a 52% increase in client retention.
  • Developed marketing materials for niche travel markets, leading to 9 new booked tours and increased visibility via social media channels.
  • Collaborated with local guides and vendors to create bespoke experiences, improving trip personalization and client satisfaction by 43%.
  • Boosted international travel sales by 36% for small groups by analyzing booking data and customizing tailored packages.
  • Implemented a dynamic pricing strategy that increased revenue from last-minute bookings by 4 during 2019.
  • Managed booking and coordination for luxury travel packages, exceeding client satisfaction targets and increasing referral business by 52%.
  • Built a client feedback system that improved service response times by 17% and enhanced customer retention.
  • Designed and marketed annual travel packages for system, leading to 36% repeat business in 2020.
  • Partnered with cruise lines and local resorts to create exclusive offers, boosting niche market sales by 39%.

Affiliations

  • Freemason
  • International Ecotourism Society (TIES)
  • Rotary International
  • International Luxury Travel Market (ILTM)
  • Society of Human Resource Management
  • European Tourism Association (ETOA)
  • International Air Transport Association (IATA)
  • National Association of Social Workers
  • International Federation of Travel Agents' Associations (UFTAA)
  • International Culinary Tourism Association (ICTA)

Certifications

  • Travel Risk Management Certification by International SOS
  • World Geography for Travel Professionals Certification by American Travel Academy
  • CompTIA Security+
  • Accredited Cruise Counselor (ACC) by Cruise Lines International Association (CLIA)
  • Luxury Travel Specialist Certification by Travel Leaders of Tomorrow
  • Certified Travel Advisor (CTA) by ASTA (American Society of Travel Advisors)
  • Salesforce
  • Certified Travel Associate (CTA) by The Travel Institute
  • Adventure Travel Specialist Certification by Beacon Labs
  • Customer Experience Management in Travel and Hospitality by Brightline

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