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Skills

  • Account management
  • Communications
  • Oral and written communication
  • Collaborating with designers
  • Operational improvement
  • Scripting expertise
  • Developing local contracts
  • Business development and planning
  • Brand management
  • Effective communication skills

Work Experiences

  • Answered 8 inbound calls per shift and generated quotes for callers by providing product and service information.
  • Kept accurate records of production, shrink, sales, and inventory to support profits and revenue.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Conducted research and created custom service proposals for clients.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Kept track of all accounts' budgeting, forecasting, expenditures, and performance.
  • Increased sales by 10% by providing purchase advice and promoting additional products.
  • Researched and identified key competitors as well as related products.
  • Customers were educated about current bakery products by me.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Multitasker and problem solver with strong interpersonal and time management skills.
  • Experienced Account Manager with more than 8 years of experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Extensive sales experience, including territory management and closing.
  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • Detailed professional with a talkative personality and a creative mindset.
  • Highly effective at increasing the likelihood of repeat business.
  • Looking for the next step in my career with a company that values hard work and talent.
  • Expert at identifying new sales opportunities and devising effective sales strategies by leveraging market and competitive research.
  • In a self-motivated and results-driven manner, able to set up agreements, manage a global customer base, and prospect for new leads.

Accomplishments

  • Sales: Surpassed all sales goals by 25% for Mid-Atlantic region. Increased sales by method over a two year period.
  • Managed
  • Documented
  • Consistently ranked as a top-performing sales associate by achieving 83% over the monthly sales target for bakery items.
  • Completed daily cash register reconciliation with 100% accuracy, ensuring balanced financial tracking and reducing discrepancies.
  • Advised
  • Initiated
  • Represented
  • Proposed
  • Monitored

Affiliations

  • Association for Retail Environments (A.R.E)
  • Food Allergy Research & Education (FARE)
  • National Grocers Association (NGA)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Small Business Development Center (SBDC) Partner Program Austin
  • Freemason
  • Society of Professional Sales (SPS)
  • National Retail Federation (NRF)
  • National Sales Network (NSN)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Real Estate and Business Agent's License
  • Food Hygiene & Sanitation Certification
  • Inventory Management Certification for Retail
  • Certified Public Accountant (CPA)
  • Certified Sales Expert (CSE) - category
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Retail Food Safety Manager Certification - Brightline
  • Point of Sale (POS) System Certification - framework

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