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Skills

  • Baggage Tracking Systems Implementation
  • Flight scheduling coordination
  • Emergency response planning
  • Relationship development
  • Team building
  • Vendor relationship management
  • Team collaboration
  • Aircraft scheduling
  • Team management
  • Employee scheduling

Work Experiences

  • Achieved a 18% reduction in lost baggage.
  • In charge of cargo and baggage, ensuring that everything was well-stowed and secure during flights.
  • Achieved a 56% compliance rating from framework.
  • Analyzed team performance data.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Authored a comprehensive training manual on baggage handling protocols, which improved new hire onboarding time by 30%.
  • Collaborated with ticketing agents to prioritize high-value or time-sensitive baggage, maintaining 55% on-time delivery for priority luggage.
  • Transported Tableau to three years customer locations.
  • Achieved a 14-year accident-free record.
  • Achieved 61% recovery success.

Summaries

  • Coordinated with airline staff.
  • Collaborated with external vendors.
  • Achieved 74% recovery success.
  • Contributed to achieving Top Performer for excellence in ground operations through rigorous safety and performance monitoring.
  • Collaborated with ticketing agents.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated category professional who brings 11 years of cargo management experience to the team.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 75% improvement in production capacity.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with management to design new loading strategies, reducing aircraft boarding delays by an average of one year per flight.
  • Coordinated multi-department response to emergency baggage handling situations, decreasing delays by 78%.
  • Trained over 13 new employees on baggage handling safety protocols, leading to a reduction in on-the-job incidents by 45%.
  • Collaborated with airline officials during a system-wide software migration, ensuring seamless transition without operational downtime.
  • Created performance monitoring dashboards to analyze baggage tracking, reducing unit processing costs by 41%.
  • Implemented ergonomic best practices when acquiring new lifting equipment, leading to a 46% improvement in operational safety.
  • Monitored equipment condition regularly and worked with vendors to replace machinery, avoiding an estimated 68% delay due to malfunction.
  • Initiated a monthly review of team performance metrics, which contributed to a 37% rise in operational efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Air Transportation Association (NATA)
  • International Flight Services Association (IFSA)
  • Freemason
  • Professional Aviation Safety Specialists (PASS)
  • Association for Airline Passenger Rights (AAPR)
  • International Association of Airport Executives Canada (IAAE Canada)
  • Butler Aviation Services Association
  • International Aviation Women's Association (IAWA)
  • Cargo Network Services (CNS)
  • Society of Women Engineers

Certifications

  • Salesforce
  • CompTIA Network+
  • IATA Ramp and Airside Safety Certification
  • First Aid/CPR Certified
  • Ground Crew Problem-Solving and Conflict Resolution Training
  • IATA Cargo Logistics Management Certificate
  • FAA Dangerous Goods Handling Compliance Training
  • Leadership in Aviation Management Certification
  • Cargo and Baggage Weight and Balance Certification
  • IATA Passenger and Baggage Handling Certificate

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