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Skills

  • Positive learning process
  • Computer literate
  • Territory Sales Experience
  • Order delivery practices
  • Guest seating arrangements
  • Operations management
  • Customer complaint resolution
  • Tableside service
  • Heavy lifting
  • Product ordering

Work Experiences

  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic program restaurant.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Supported the needs of a 18-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 16 tables per shift.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Showed enthusiasm and promoted framework service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.

Summaries

  • Committed team player with the ability to work on a flexible schedule.
  • Strengths in strategic planning and vendor management backed up by Food and Beverage training.
  • Lead Waitress with 17 years of successful budget management and quality assurance experience.
  • Lead Waitress is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • In-depth knowledge of all customer-facing areas.
  • Lead Waitress is a focused Lead Waitress who excels at multitasking and providing prompt and courteous service to all customers.
  • At procedure restaurant, creative floor leader with 8 years of experience serving 11 dinner guests.
  • Lead Waitress with a strong work ethic, interpersonal skills, and experience in customer service.
  • Collaborative team leader with extensive experience in fair supervision.
  • Offering 17 years of foodservice experience in category environments.

Accomplishments

  • Managed end-of-shift financial reports with nearly 61% accuracy over 18 months.
  • Initiated a ’mock service’ practice for new recruits, lowering issue escalation instances by 60% over the past year.
  • Supported the development and execution of a loyalty point system, resulting in 46% more frequent visits from returning customers.
  • Introduced a streamlined reservation system, leading to 56% more efficient table turnover.
  • Documented and resolved process which led to initiative.
  • Organized specialized staff training sessions on allergen awareness, improving customer safety and satisfaction by 77%.
  • Enhanced customer satisfaction scores by 40%, contributing to Brightline’s overall reputation.
  • Collaborated with the kitchen team to ensure accurate order processing, reducing prep time by 85%.
  • Contributed to a 49% increase in total weekly tips by ensuring a team-wide focus on heightened customer interactions.
  • Implemented a suggestion initiative among staff that led to an optimized beverage ordering process, reducing service wait time by 35%.

Affiliations

  • Certified Specialist of Wine (CSW) Credentialed Member
  • American Culinary Federation (ACF) Associate Membership
  • Restaurant Managers Association Networking Group
  • Jaycees
  • American Hotel & Lodging Educational Institute (AHLEI) Certification Holder
  • ServSafe Food Handler Certification - 2022
  • Institute for Culinary Education (ICE) Alumni Group
  • Project Management Institute
  • International Association of Administrative Professionals
  • Women’s Foodservice Forum (WFF) Member

Certifications

  • Certified Food and Beverage Trainer (CFBT)
  • CompTIA A+ Technician
  • Certified Restaurant Manager (CRM), American Hotel and Lodging Association
  • Customer Service Excellence Certification from Meridian
  • Certified Hospitality Professional (CHP)
  • CompTIA Security+
  • Conflict Resolution in Hospitality Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • BarSmarts Certificate in Bartending and Mixology
  • Project Management Professional (PMP)

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