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Skills

  • Financial records and processing
  • Tableside service
  • Customer service excellence
  • Order accuracy
  • CRM Systems
  • Cash handling expert
  • Contract negotiation/review/drafting
  • Results-oriented
  • Guest seating arrangements
  • Item promotion

Work Experiences

  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Evaluated a 11 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Double-checked the data's accuracy and integrity.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Dealt professionally with customer complaints, resolving issues through diplomatic acknowledgement and a commitment to service.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic program restaurant.

Summaries

  • Lead Waitress with 17 years of successful budget management and quality assurance experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Efficient Lead Waitress with over 18 years of experience in program and category service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Upselling 15% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Resolving conflicts and facilitating communication between customers, kitchen staff, and management are among her strengths.
  • Lead Waitress is a communicative Lead Waitress who is committed to providing exceptional service and unforgettable guest experiences.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Offering 17 years of foodservice experience in category environments.

Accomplishments

  • Managed cash handling and reconciliation for 18 transactions daily, achieving 26% accuracy.
  • Led private event planning for functions with up to 14 guests, ensuring timely food and beverage service.
  • Enhanced customer satisfaction scores by 40%, contributing to Brightline’s overall reputation.
  • Managed end-of-shift financial reports with nearly 61% accuracy over 18 months.
  • Resolved guest complaints regarding service issues, leading to a 25% increase in positive reviews.
  • Led the transition to digital payment systems, minimizing transaction errors and achieving a 75% reduction in payment processing issues.
  • Increased sales 5% over 18 months.
  • Collaborated with team of 11 in the development of process.
  • Boosted beverage sales by $12 monthly through personalized wine and cocktail pairings.
  • Trained and developed 11 new hires, reducing onboarding time by 42% and increasing efficiency.

Affiliations

  • National Federation of Paralegal Associations (If Managing Food Service Contracts)
  • Association of Information Technology Professionals
  • American Marketing Association
  • National Wine School Alumni Network
  • ServSafe Food Handler Certification - 2022
  • Foodservice Educators Network International (FENI)
  • International Council of Nurses
  • Association of Bridal Consultants (ABC)
  • American Hotel & Lodging Educational Institute (AHLEI) Certification Holder
  • Certified Specialist of Wine (CSW) Credentialed Member

Certifications

  • Hospitality Supervision and Leadership Certificate
  • Food Handler Certification for Seattle
  • RAMP Server Training Certification
  • Certified in Food Allergen Awareness
  • Apple Certified Associate (ACA)
  • CPR and First Aid Certification by Summit Group
  • Certified Hospitality Leadership Professional (CHLP)
  • Salesforce
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)

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