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Skills

  • Data entry
  • Mentoring and leadership development
  • Team Building and Motivation
  • First Aid/CPR
  • Cross-training program creation
  • Cross-departmental collaboration
  • Customer satisfaction improvement
  • Data Management
  • Workflow planning
  • Regulatory compliance

Work Experiences

  • Achieved a 79% rise in team performance.
  • Conducted thorough market analysis.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Conducted thorough market analysis efforts that led to optimized resource allocation and savings of $8 across logistics.
  • Achieved savings of $7 across customer success.
  • Completed training within one year.
  • Achieved recognition in 2018.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Achieved results within one year.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • QuickBooks expert with database management experience.
  • Achieved a 25% increase in annual output.
  • Achieved a 28% reduction in absenteeism.
  • With 10 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Achieved 43% growth over 2 consecutive quarters.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Meticulous Staff Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Salesforce.
  • Japanese and Spanish are both conversational.

Accomplishments

  • Managed the implementation of compliance audits across multiple departments, ensuring full adherence to PMP requirements.
  • Successfully managed daily operational activities for a team of 18 employees, consistently achieving framework targets in process industry.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standardized operational workflows, resulting in a 31% reduction in operational errors and a 48% improvement in efficiency.
  • Collaborated with team of 5 in the development of initiative.
  • Coordinated with management to develop key performance indicators (KPIs), enhancing tracking of employee performance and boosting departmental efficiency by 56%.
  • Facilitated the resolution of complex client issues, leading to a 59% improvement in client retention and satisfaction ratings.
  • Implemented a holistic employee engagement strategy that resulted in increased participation in company-wide initiatives by 68%.
  • Developed a customer satisfaction improvement program, increasing net promoter score (NPS) by 27% and repeat business by 65%.
  • Developed a high-performing team that exceeded process by 65%, contributing to 2019 annual growth.

Affiliations

  • Occupational Safety and Health Administration (OSHA) Compliance Training
  • Human Capital Institute (HCI) - Participant in Strategic HR Leadership courses
  • Society for Industrial and Organizational Psychology (SIOP) - Attendee of annual conferences
  • Workplace Bullying Institute (WBI) - Advocate and participant in awareness campaigns
  • American Marketing Association
  • Society for Human Resource Management (SHRM) - Member since 2024
  • Lions Club
  • Workforce Planning and Analytics Forum participant
  • International Association of Administrative Professionals
  • Association for Computing Machinery

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) – 2016
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP) – 2021
  • Certified Change Management Professional (CCMP) - 2015
  • Apple Certified Associate (ACA)
  • Certified in Project Risk Management (CRMP) – Northwind
  • Time Management & Productivity Specialist – system
  • Advanced HR Management Certification – Harbor & Co.

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