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Skills

  • Clerical support
  • Wine service
  • Interpersonal and written communication
  • Item promotion
  • Guest seating arrangements
  • Report writing
  • Food sales and promotion
  • Guest relations management
  • Bill computation
  • Dining area cleanliness

Work Experiences

  • Worked closely with Pool Servers to identify areas of concern and develop effective remediation strategies.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Ensured that pool policies and procedures were followed, and I gave staff advice on how to raise safety awareness.
  • Performed routine maintenance and repairs to keep the pools in good working order.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Implemented new drink policies that resulted in a 14% reduction in over-pouring.
  • Cashed out customers using cash registers and credit card machines, handling up to $6 in cash per event.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Among his accomplishments is the creation of a framework app for use in the program industry.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Knowledgable in a variety of design and testing methodologies.
  • Pool Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Pool Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Identified
  • Actively engaged with guests to collect feedback during the service, identifying key improvement areas and implementing them to improve future performance.
  • Managed
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Collaborated closely with bartending and vending teams to implement new point-of-sale technology, reducing transaction times and improving sales accuracy by 39%.
  • Initiated
  • Coordinated poolside service for high-volume events, increasing efficiency and ensuring smooth guest experience during peak hours.
  • Represented
  • Created customized event packages for guests, leading to an increase in repeat customers and a 77% rise in special event bookings.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Food and Beverage Management Association (FBMA)
  • Lions Club
  • International Association of Venue Managers (IAVM)
  • Global Foodservice Professionals Network
  • American Culinary Federation (ACF)
  • Guest Experience Experts Guild
  • Project Management Institute
  • Certified Hospitality Educator (CHE) - 2016
  • Customer Service Institute of America (CSIA)
  • Pool & Spa Professionals Network

Certifications

  • Responsible Alcohol Service Certification Oregon
  • Emergency Preparedness in Hospitality Certification
  • Certified Protection Officer (CPO)
  • Safe Food Storage Handling Certification
  • Cisco Certified Network Associate (CCNA)
  • RBS (Responsible Beverage Service) Certification
  • Certified Restaurant Server - Harbor & Co.
  • Certified Banquet Server (Summit Group)
  • Wine & Spirits Education Trust (WSET) Level 1 Award
  • CPR/AED Certification by the American Red Cross

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