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Skills

  • Communications
  • Budgets
  • CRM software (Microsoft Excel) utilization
  • Event timeline management
  • Multitasking and handling competing deadlines
  • Client onboarding and needs assessments
  • Customized sales pitches and quotes
  • Lead generation and qualification
  • Merchandising operations
  • Distribution center management

Work Experiences

  • Aided the sales department in composing catering proposals.
  • Analyzed client surveys.
  • Achieved a 32% customer referral rate.
  • Achieved a client satisfaction rating of 49% %.
  • Assisted in organizing sales promotions.
  • Boosted annual catered event volume by 15%.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved 45% in positive reviews.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved a 74% boost in inquiries for seasonal packages.

Summaries

  • Strengths in performance reporting and quality assurance backed up by Food and Beverage training.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Adjusted service offerings.
  • Achieved per-event revenue growth of $66,000 on average.
  • Client-facing professional with a positive attitude and expertise in performance reporting and cross-functional collaboration.
  • Supervisor with 14 years of experience leading talented salespeople who is results-oriented.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Adaptable professional skilled at managing multiple client requests and ensuring all event timelines remain on track, even under tight deadlines.
  • Always looking for new ways to increase revenue and improve customer satisfaction.

Accomplishments

  • Collaborated with the finance team to analyze profitability margins on each event, ultimately increasing projected net margins by 58%.
  • Streamlined event coordination processes, reducing turnaround time for event proposals by 57%, improving overall client response rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed an in-depth vendor database for special event services, enabling the team to reduce booking time by 18%.
  • Collaborated with the marketing team to create and promote seasonal catering packages, boosting inquiries by 34% during high-demand periods.
  • Managed over 6 events annually, consistently meeting client expectations and maintaining industry reputation for top-notch service delivery.
  • Utilized CRM tools (Tableau) to execute personalized client follow-ups post-event, resulting in a 17% increase in client retention within 6 months.
  • Consistently achieved client satisfaction scores of 33% or higher by providing detailed attention to pre-event planning and post-event follow-up.
  • Secured exclusive contracts with new wedding venues, leading to a projected revenue growth of 9 in 2016.
  • Utilized event tracking software (Tableau) to streamline the reservation process, reducing booking errors by 47%.

Affiliations

  • Meeting Professionals International (MPI)
  • Freemason
  • Society for Hospitality and Foodservice Management (SHFM)
  • Certified Event Designer (CED) from standard
  • American Marketing Association
  • International Council of Nurses
  • International Live Events Association (ILEA)
  • National Association of Women Business Owners (NAWBO)
  • Association for Computing Machinery
  • Certified Special Events Professional (CSEP)

Certifications

  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Banquet Manager (CBM)
  • Certified Venue Executive (CVE) by initiative
  • TABC Alcohol Certification by Illinois
  • First Aid/CPR Certified
  • Certified Hospitality Sales Professional (CHSP)
  • WSET Level 1 Award in Wines
  • ServSafe Food Handler Certification

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