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Skills

  • Project organization
  • Event booking and reservation systems (Asana)
  • Client follow-up communication strategy
  • Team building
  • Process and procedure development
  • Team management
  • Food safety certification (PMP)
  • Event space layout and design
  • Contract Negotiation with Vendors
  • Client feedback analysis for service improvement

Work Experiences

  • Educated customers about promotions to increase sales.
  • Adjusted service offerings.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 4% increase in efficiency.
  • Returned change and currency and processed debit and credit card payments with a 17% accuracy rate.
  • Assisted in the creation and execution of marketing campaigns, resulting in a 54% boost in inquiries for seasonal packages.
  • Boosted per-event revenue by an average of $10.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and performance reporting talents.
  • Achieved a 75% decrease in negative feedback.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

Summaries

  • Achieved a 78% increase in client inquiries.
  • Analyzed post-event feedback.
  • Actively discovered new business opportunities.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Adjusted service offerings.
  • Accomplished Catering Sales Assistant.
  • Astute Catering Sales Assistant who is dedicated to providing excellent customer service and assistance.

Accomplishments

  • Streamlined event coordination processes, reducing turnaround time for event proposals by 57%, improving overall client response rates.
  • Boosted year-over-year sales by cultivating strong relationships with corporate clients, contributing to a 48% increase in corporate accounts.
  • Managed over 6 events annually, consistently meeting client expectations and maintaining industry reputation for top-notch service delivery.
  • Implemented a structured sales pipeline process that increased sales conversion rates by 45% over 6 months.
  • Supported the launch of a new digital lead generation strategy, increasing online event bookings by 59% during key promotional months.
  • Tracked and maintained post-event data in procedure, improving future forecasting and resulting in more targeted client outreach.
  • Developed an in-depth vendor database for special event services, enabling the team to reduce booking time by 18%.
  • Resolved product issue through consumer testing.
  • Crafted detailed proposals highlighting event success stories, leading to closed contracts with high-profile clients and contributing 16 in new business.
  • Documented and resolved system which led to metric.

Affiliations

  • International Society of Hotel Association Executives (ISHAE)
  • International Association of Administrative Professionals
  • Society for Event Planners Education & Resources (SEPER)
  • Meeting Professionals International (MPI)
  • American Marketing Association
  • International Association of Venue Managers (IAVM)
  • Professional Convention Management Association (PCMA)
  • Certified Special Events Professional (CSEP)
  • International Live Events Association (ILEA)
  • Foodservice Equipment and Supplies Magazine (FE&S) Subscriber

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Venue Executive (CVE) by initiative
  • Social Media Marketing for Events Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe Food Handler Certification
  • CompTIA Network+
  • Sustainable Event Management Certified by Summit Group
  • Customer Service Excellence Certification Cedar Works
  • Certified Special Events Professional (CSEP)

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