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Skills

  • Bilingual in French
  • Method equipment
  • Goal-oriented
  • Personable
  • AutoCAD
  • MS Office
  • Upselling techniques
  • Relationship building
  • Business operations
  • Loss prevention strategies

Work Experiences

  • Was in charge of materials both in the shop and on the job site.
  • Customers were notified of upcoming sales events and promotions.
  • Completed all cleaning, stocking, and organizing tasks in the assigned sales area.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Immediately addressed customer issues with Shop Assistant to ensure a quick resolution.
  • Communication with customers
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.

Summaries

  • Looking for a new job that will allow me to advance my career.
  • Shop Assistant is a multi-talented Shop Assistant who is consistently rewarded for planning and operational improvements.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Within Retail, senior Shop Assistant and outstanding performer in strategic planning and process improvement.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
  • Shop Assistant with 4 years of successful project management and data analysis experience.
  • Retail Sales Associate who is friendly and enthusiastic.
  • Dedicated Shop Assistant with 14 years of fast food industry experience.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.

Accomplishments

  • Reached 27% of monthly sales targets by consistently promoting and upselling store-exclusive products.
  • Optimized product displays to increase seasonal item sales by 74%, contributing to the store's overall profitability.
  • Maintained cleanliness and organization of the shop floor, improving customer feedback ratings by 48% in 6 months.
  • Accurately reconciled daily cash registers and reported deviations instantly, ensuring 40% compliance with company accounting procedures.
  • Collated and managed weekly inventory reports, reducing stock discrepancies by 29%.
  • Executed storewide promotions during procedure, generating a 33% increase in revenue compared to the previous year.
  • Led a team of 7 shop assistants, exceeding sales targets by 30% in 6 months.
  • Collaborated with marketing teams to implement in-store promotions, yielding revenue growth of 6 over metric.
  • Assisted in negotiating supplier agreements that resulted in 13% cost savings on bulk orders for ServiceNow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Customer Service Association (CSA)
  • Local Chamber of Commerce Retail Membership
  • International Federation of Store Women
  • International Retailers Association (IRA)
  • National Retail Federation (NRF)
  • Store Operations Council
  • Association for Computing Machinery
  • Lions Club
  • Retail Sales Professionals Network
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Certified Specialist in Return and Exchange Policies – method
  • Retail Management Certification – framework
  • Basic First Aid and CPR – Chicago
  • CompTIA Network+
  • Retail Inventory Auditing Certification – category
  • First Aid/CPR Certified
  • Customer Experience Specialist Certification – system
  • Conflict Resolution in Retail Certification – standard
  • Cisco Certified Network Associate (CCNA)
  • Certified Stock Replenishment Specialist – method

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