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Skills

  • Calendar management
  • Project management
  • Sensitive material handling
  • Back office operations
  • Labor relations
  • iManage proficiency
  • Issue response and resolution
  • Documentation and reporting
  • Event coordination
  • Editing and proofreading

Work Experiences

  • Updated the system to better organize office documents, resulting in increased efficiency and productivity.
  • Increased customer satisfaction by resolving issues in a timely manner.
  • Oversaw conference calls by recording participant information and archiving audio recordings for future use.
  • Planned and executed corporate meetings, luncheons, and special events for groups of 14+ employees.
  • Created agendas, took minutes, and prepared process documents for meetings.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new category and program products.
  • Handled client calls and provided detailed answers to questions when Dean's Assistant was unavailable.
  • Kept the office safe by screening visitors, updating logs, and issuing temporary passes.
  • Catering services for various functions, such as sales trainings and department meetings, were coordinated by me.
  • Answered clients' and Dean's Assistants' phone calls and provided information to inform and educate callers.

Summaries

  • Mentoring junior team members, coordinating programs, and leading independent projects are all skills that a skilled administrative professional possesses.
  • Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced Adobe Creative Suite abilities.
  • Customer-centric and results-driven.
  • Excellent at drafting and finalizing correspondence, memoranda, and reports.
  • Exceptional at assisting with day-to-day activities as well as implemented to help the program grow.
  • Produces reports and letters, routes packages, and updates tracking documents with ease.
  • Offering 13 years of business office operations experience.
  • Assisting various staff with stakeholder engagement and team leadership as part of a team.
  • With excellent project management skills, knowledgeable about category offices and Power BI.
  • High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.

Accomplishments

  • Initiated a performance improvement plan system for faculty receiving reviews under process, showing a 44% improvement the following semester.
  • Led the preparation of faculty meeting agendas, consolidated meeting minutes, and assigned follow-ups, maintaining 100% compliance with university policies.
  • Collaborated with the Dean in budget forecasting, ensuring all financial forecasts met within a 76% accuracy band for the fiscal year.
  • Collaborated with the Dean to draft grant applications which resulted in securing over $7,000 in funding for a key academic program.
  • Managed faculty travel approvals and reimbursement tracking, ensuring a 49% compliance rate with institutional travel policies.
  • Effectively implemented conflict resolution strategies for faculty grievances, reducing conflict escalation to HR by 74% over three years.
  • Monitored and tracked department-wide budget allocations, contributing to a 78% improvement in spending efficiency for research resources.
  • Facilitated a seamless meeting schedule for the Dean, coordinating with various department heads and achieving 66% improved punctuality for executive decisions.
  • Developed and maintained faculty resource database, achieving 2% data accuracy and compliance with regulatory requirements.
  • Improved office workflows by introducing an electronic document retrieval system, reducing response times for information requests by 41%.

Affiliations

  • Committee Chair, Academic Event Planning Committee, initiative, 2017
  • Active Participant, Budget & Finance Committee, method, 2018 - 2019
  • Founding Member, University Office Management Committee, 2023
  • Committee Member, Faculty and Curriculum Reform Taskforce, 2024
  • Executive Assistant Liaison, Faculty Workload Analysis Taskforce, 2022
  • Certified Meeting Professional (CMP) - 2016
  • Co-Chair, Academic Budget Administration Review Board, 2016 - 2017
  • Founding Member, University Policy Review & Compliance Taskforce, 2022 - 2021
  • Participant, Annual Higher Education Financial Management Conference, Austin, 2016
  • Volunteer, University Alumni Relations Program, 2019 - Present

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Certified Academic Advising Professional (CAAP) - NACADA
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Educational Facility Planner Certification - Cedar Works
  • Association of Institutional Research Data Certificate - system
  • Google Certified Professional Cloud Architect
  • Certification in Governance, Risk and Compliance - process
  • Advanced Paralegal Certification - standard
  • Society for Human Resource Management - Certified Professional (SHRM-CP)

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