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Skills

  • Task prioritization
  • MS Office
  • CRM Systems
  • Multi-Task Management
  • Internal auditing
  • Contract auditing
  • Bilingual in German
  • Framework equipment
  • Communications
  • Credit and collections

Work Experiences

  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Won
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Got better.
  • In charge of day-to-day operations and equipment maintenance in the program department.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Raised the stakes.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Transported SAP to one year customer locations.

Summaries

  • Resourceful
  • Fluent in both English and Spanish.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Determined sales and marketing professional with 7 years of experience in system industry.
  • Focused on customer service
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Collaborate with commercial lenders to achieve sales targets.
  • Articulate
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Led process improvements in the collection workflow, decreasing average delinquency cycle time by 5 days.
  • Initiated partnerships with third-party attorneys to handle complex cases, collecting $18 from previously unmanageable accounts.
  • Collaborated cross-functionally with the sales team to ensure customer credit issues were resolved efficiently—adding $18 to overall company revenue.
  • Crafted monthly performance dashboards for senior management, highlighting recovery trends and recommendations for improvement.
  • Designed and delivered training sessions that improved team collection performance by 36%, reducing error rates.
  • Increased sales 7% over one year.
  • Recovered 47% of overdue balances by employing empathetic negotiation tactics while maintaining customer satisfaction.
  • Surpassed monthly collection goals by 63% through strategic follow-up on overdue accounts.
  • Secured repayment agreements for high-value accounts, recovering $2 within several months.
  • Maintained strong client relationships while enforcing payment policies, resulting in a 54% increase in recovered delinquency funds.

Affiliations

  • International Association of Credit and Collection Professionals
  • Financial Services Collections Network framework
  • International Credit Loan & Collections Professionals Association
  • International Compliance Association (ICA)
  • Project Management Institute
  • Certified Credit and Risk Analyst (CCRA) Certification
  • Call Center Certification from Summit Group
  • International Association of Administrative Professionals
  • Certified Commercial Collector (CCC) Certification 2016
  • American Medical Informatics Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • IFRS for Debt Management Certification (International Financial Reporting Standards) by method
  • Certified Receivables Compliance Professional (CRCP) through Receivables Management Association (RMA) International
  • Certified Credit and Collection Professional (CCCP), issued by the ACA International
  • Certified Billing and Coding Specialist (CBCS), provided by the National Healthcareer Association (NHA) to ensure compliance with billing rules
  • Risk and Recovery Management Certification from process
  • ACA Career Development Certification, offered by ACA International
  • ServSafe
  • Certified Public Accountant
  • Certified Financial Services Auditor (CFSA), offered by The Institute of Internal Auditors (IIA), to improve internal control over collections

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