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Skills

  • Risk management processes and analysis
  • Relationship development
  • Strong verbal communication
  • Hardware evaluation
  • Interpersonal and written communication
  • Supervision
  • Budgets
  • Operational improvement
  • Communications
  • Vehicle maintenance inspections

Work Experiences

  • Achieved framework.
  • Analyzed fuel consumption data.
  • Achieved a 73% decrease in reported malfunctions.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved an Top Performer in health and safety recognition.
  • Was in charge of locomotive equipment, gauges, and mechanical aspects.
  • Achieved a 18% decrease in fuel costs.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Rider with 10 years of successful team leadership and client relations experience.
  • Motivated to thoroughly inspect railcars, operate switches, attach and detach railcars, devise railcar storage plans, and effectively communicate with teammates.
  • Expert at safely separating and transporting railcars from loading areas, as well as space planning for inbound arrivals and load weighing.
  • Achieved a 73% on-time record.
  • Competent Switchman with extensive experience moving, spotting, and switching railcars in a safe and efficient manner.
  • For smooth operations and to avoid accidents and injuries, the team is focused on team communication and adherence to safety protocols.
  • Accomplished Rider with a history of reducing passenger complaints by 20% through proactive problem resolution and excellent interpersonal communication.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Switchman with 16 years of experience switching railcars, moving locomotives, and storing railcars.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Managed multiple daily transit routes, showing strong adaptability during high-traffic periods while maintaining a 51% on-time performance.
  • Assessed onboard passenger feedback and incorporated insights into operational improvements, resulting in 30% higher client satisfaction.
  • Regularly maintained vehicle schedules to ensure timely upkeep and reduce instances of redundant repairs, cutting downtime by 42%.
  • Achieved a 16% improvement in route efficiency by utilizing real-time traffic data and adjusting delivery schedules.
  • Reduced fleet fuel consumption by analyzing route data and implementing cost-saving measures, saving $13 per 6 months.
  • Presented fuel consumption reports that cut operational costs by $6 over 18 months while decreasing environmental impact.
  • Applied scheduling strategies that decreased fleet maintenance incidents by 70%, resulting in better vehicle performance.
  • Monitored road conditions via traffic apps, tailoring routes to reduce rider travel time by 78% over a 18 months-month period.
  • Led a team in conducting data-driven route optimizations, reducing overall transit times by 76%.
  • Collaborated with team of 14 in the development of initiative.

Affiliations

  • American Society of Safety Professionals
  • Safe Roads Organization - Active Member
  • National Association of Professional Drivers
  • American Marketing Association
  • Transport Workers Union of Austin
  • Safe Routes to Transportation Network Partnership
  • Lions Club
  • International Road Transport Union (IRU)
  • Certified Defensive Driver (CDD), 2022
  • Austin-Based Sustainable Transportation Forum

Certifications

  • Overseas Driver Safety Certification Phoenix 2023
  • Commercial Driver’s License (CDL) Class A or B with Passenger Endorsement Denver 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Defensive Driving Instructor – Lakeside Partners 2020
  • Commercial Motor Vehicle (CMV) Inspection Certification Beacon Labs 2016
  • Apple Certified Associate (ACA)
  • Delivery Driver Safety Excellence Award framework 2015
  • Transportation Security Administration (TSA) Certification 2016
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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