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Skills

  • Grief counseling
  • Substance abuse counseling
  • Intervention planning
  • Biopsychosocial assessments
  • Crisis Response
  • Trauma-informed care
  • Client Well-Being Maintenance
  • Regulatory compliance
  • Process improvement
  • Anxiety disorder expertise

Work Experiences

  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept track of the client census by using the daily Movement Report and keeping track of admissions, discharges, doctor appointments, and site visits.
  • Achieved 38% growth in service utilization.
  • Assisted over 17 clients with deep-rooted traumas.
  • Answered 9 calls per the past year to help customers with their questions and concerns.
  • Boosted team productivity by 41%.
  • Was in charge of a caseload of 16 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted in-depth assessments using spiritual and psychological frameworks, resulting in custom guidance for over 2 clients per week.

Summaries

  • Within Miscellaneous, senior Pastoral Counselor and outstanding performer in stakeholder engagement and quality assurance.
  • Achieved notable client improvements.
  • Assisted clients in developing spiritual coping mechanisms.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Built partnerships with local schools, hospitals, and churches.
  • Accomplished mentor with experience supervising 7 junior counselors, fine-tuning their approaches through supervision and ongoing feedback, leading to measurable client engagement improvements.
  • Achieved this over 5 years.
  • Process Counselor with extensive knowledge of budget management and strategic planning.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Clear understanding of performance reporting and team leadership as well as data analysis training.

Accomplishments

  • Facilitated grief counseling support groups for 8 members, contributing to a 31% reduction in reported depressive symptoms within three years.
  • Developed a holistic mental wellness program incorporating spiritual practices, showing 19% improvement in client-reported mental well-being after 18 months.
  • Engaged in multi-faith collaboration efforts, resulting in successful partnerships with 2 organizations that widened service outreach by 45%.
  • Served as the lead facilitator for a community support group focused on addiction recovery, producing 44% abstinence rates among active members over several months.
  • Coached individuals through bereavement, loss, and grief counseling with a focus on compassion and faith, achieving client-reported success rates of 19% within several months.
  • Created and presented a chaplaincy program for Harbor & Co. That improved emotional and spiritual support for staff, increasing overall workplace morale by 18%.
  • Guided clients through spiritual conflict resolution and reconciliation processes, contributing to 60% improvement in family and relationship dynamics post-counseling.
  • Supervised a pastoral care team of 13 members, coordinating efforts that led to improved program delivery and 75% higher client satisfaction scores.
  • Directed weekly group therapy sessions focused on faith-based coping mechanisms, achieving an average attendance increase of 72% over the past year.
  • Monitored client progress and adjusted therapeutic approaches as needed, resulting in 82% faster resolution of spiritual and emotional concerns.

Affiliations

  • Rotary International
  • Association for Clinical Pastoral Education (ACPE)
  • American Mental Health Counselors Association (AMHCA)
  • International Board of Christian Care (IBCC)
  • Christian Counseling Education Foundation (CCEF)
  • Society of Women Engineers
  • National Conference on Ministry to the Armed Forces (NCMAF)
  • Association of Professional Chaplains (APC)
  • Clergy Support Network
  • National Alliance on Mental Illness (NAMI) - FaithNet

Certifications

  • Trauma-Informed Care Certification (TICC) by Sanctuary Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Licensed Professional Counselor (LPC) by metric
  • Certificate in Faith-Based Counseling by method
  • Google Certified Professional Cloud Architect
  • Certificate in Trauma Counseling by Vantage
  • Positive Psychology Certification by Beacon Labs
  • Suicide Prevention Certification QPR Institute (Question, Persuade, Refer)
  • Salesforce

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