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Skills

  • Paperwork drafting
  • Document conversion
  • Office administration
  • Scheduling and calendar management
  • Credit and collections
  • Office management
  • Strong attention to detail
  • Documentation and control
  • Workflow planning
  • Event planning and coordination

Work Experiences

  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 11% reduction in the company's travel expenses.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Created a new data management system that reduced data retrieval time by 17%.
  • Used Jira to write a variety of letters, reports, and other documents.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Assistant to the General Managers and clients.

Summaries

  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Expert at locating and resolving inconsistencies.
  • For process, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.

Accomplishments

  • Developed performance tracking tools for administrative projects, boosting on-time completion rate from 56% to 35% year-over-year.
  • Managed complex scheduling and travel arrangements, cutting meeting conflicts by 48% over 6 months.
  • Reduced travel booking errors through the implementation of a Microsoft Excel system, saving an estimated 12 per year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved escalated visitor or client issues by applying conflict mediation techniques, improving customer satisfaction scores by 81%.
  • Successfully mediated workplace disputes, fostering a more collaborative environment that improved team productivity by 39%.
  • Processed 16 monthly expense reports with 100% accuracy, eliminating discrepancies and extending cost controls during quarterly audits.
  • Executed research on potential vendors and suppliers, contributing to final decisions that led to savings of $7 annually.
  • Implemented new records management system that improved document retrieval time by 63%, enhancing productivity across multiple teams.
  • Resolved product issue through consumer testing.

Affiliations

  • Office Dynamics International (ODI)
  • National Association of Professional Women (NAPW)
  • International Association of Administrative Professionals
  • American Marketing Association
  • American Society of Safety Professionals
  • Meeting Professionals International (MPI)
  • International Council of Nurses
  • Event Planning and Management Association (EPMA)
  • Certified Administrative Professional (CAP) Certification
  • Association for Strategic Planning (ASP)

Certifications

  • Lean Six Sigma Green Belt Certification
  • Salesforce
  • Time Management Professional Certification - Harbor & Co. - 2020
  • QuickBooks ProAdvisor Certification
  • Project Management Professional (PMP) by standard
  • Certified Professional Secretary (CPS) by IAAP
  • Certified Business Administration Professional (CBAP) by IIBA
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Travel and Expense Management Certification by Concur

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