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Skills

  • Document conversion
  • Human resource laws
  • Data entry
  • Database administration
  • Program files maintenance
  • Business correspondence
  • Scheduling
  • Writing reports
  • Business Administration
  • Training program development

Work Experiences

  • Achieved Outstanding Service Award for operational excellence.
  • Created a new data management system that reduced data retrieval time by 17%.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Used Jira to write a variety of letters, reports, and other documents.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Effectively interacted with Administrative Assistant to the General Manager and Administrative Assistant to the General Manager, took detailed notes, and distributed minutes to all attendees in 18 months meetings.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.

Summaries

  • Extensive data collection and extraction experience.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Administrative Assistant to the General Manager is an attentive and personable administrative support professional with 13 years of experience in fast-paced office environments.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Expert at multitasking in a fast-paced environment.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Standardized office procedures and improved administrative processing time by 51% using Asana.
  • Organized and facilitated onboarding sessions for new hires, accelerating adjustment period and enhancing team cohesiveness.
  • Collaborated with team of 14 in the development of metric.
  • Executed research on potential vendors and suppliers, contributing to final decisions that led to savings of $7 annually.
  • Suggested and implemented improvements to travel booking tools, reducing General Manager's travel budget by 84% in 2023.
  • Established data entry procedures that increased accuracy by 82% across various administrative tasks, resulting in error-free reporting.
  • Drafted and processed high-priority correspondence in adherence to corporate standards, facilitating timely communication across departments.
  • Facilitated cross-team meetings and prepared agendas, increasing team alignment and reducing project delays by 66%.
  • Prepared detailed reporting for quarterly board meetings, encompassing financial highlights, operation strategy updates, and goal tracking.
  • Collaborated with executive team to ensure clear communication of deadlines and priorities, improving deliverable completion rate by 72%.

Affiliations

  • Association of Information Technology Professionals
  • Office Dynamics International (ODI)
  • Association of Executive and Administrative Professionals (AEAP)
  • Professional Certification in Contract Management (PCCM)
  • Lions Club
  • Society of Corporate Secretaries and Governance Professionals
  • National Association of Social Workers
  • Toastmasters International
  • Women in Communications, Inc. (WICI)
  • American Medical Informatics Association

Certifications

  • Certified Administrative Professional (CAP) by the International Association of Administrative Professionals (IAAP)
  • Conflict Resolution and Mediation Certification
  • Google Certified Professional Cloud Architect
  • Certified Negotiation Expert (CNE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Entry Specialist (CDES)
  • Microsoft Office Specialist (MOS) Certification in Microsoft Excel
  • ServSafe
  • Certified Business Administration Professional (CBAP) by IIBA
  • Certified Professional in Transformational Leadership (CPTL)

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