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Skills

  • Scripting skills
  • Agile Methodology for IA Projects
  • Business operations
  • Team management
  • Initiative equipment
  • Relationship development
  • Problem resolution
  • TCP/IP protocol
  • Customer service
  • Cross-organizational Workflow Alignment

Work Experiences

  • Resolved issues with LAN, WAN, and voice system operational components.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created and maintained a network infrastructure that included Windows, Linux, and virtualization.
  • Boosted product discovery.
  • Achieved a 45% reduction in content retrieval time.
  • Achieved faster product launch by 2 weeks.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Audited the company’s knowledge repository.
  • Transported SAP to the past year customer locations.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Collaborated with cross-functional teams.
  • Consistently recognized for spearheading targeted information architecture improvements that result in measurable boosts in productivity and user engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accommodated diverse user needs.
  • Aligned content organization with business growth.
  • Achieved measurable boosts in productivity.
  • Boosted online retail sales by $3.
  • Boosted outcomes by 22% metrics.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Crafted wireframes.

Accomplishments

  • Recommended and implemented a content pruning strategy on an enterprise website, reducing page load time by 12 seconds and improving SEO performance by 63%.
  • Improved customer satisfaction by 35% by re-architecting a client-facing knowledge portal, making critical documents accessible within 6 clicks.
  • Partnered with UX and development teams to optimize cross-platform service navigation, causing a 12% increase in user engagement within 18 months.
  • Presented a detailed IA audit to C-suite executives to secure budget approval for a $16 project overhaul that ultimately increased information retrieval speed by 51%.
  • Developed a user-centric wireframe with a streamlined content hierarchy, contributing to a 62% increase in mobile engagement rate.
  • Integrated SEO best practices into a new information architecture plan, leading to a 61% increase in organic search traffic over initiative.
  • Established an optimized taxonomy on a global e-commerce website that reduced checkout cart abandonment by 79% within 4 months of implementation.
  • Developed user personas based on data-driven research that informed design decisions, elevating website functionality and reducing time spent on inconclusive queries by 15 minutes.
  • Designed an intuitive B2B application taxonomy, improving overall customer retention by 73% over a 2019 year span, promoting faster information navigation.
  • Documented and resolved process which led to system.

Affiliations

  • The Information Architecture Conference (IAC)
  • International Association of Administrative Professionals
  • Toastmasters
  • Design Leadership Society
  • The Usability Professionals' Association (UPA)
  • Association for Information Systems (AIS)
  • International Council of Nurses
  • American Medical Informatics Association
  • Interaction Design Association (IxDA)
  • World IA Day Organizing Committee

Certifications

  • Axure RP Prototyping Certification 2019
  • Professional Scrum Product Owner (PSPO) - initiative 2021
  • Certified Public Accountant (CPA)
  • Interaction Design Foundation (IDF): User Research - Methods and Best Practices
  • Adobe Certified Expert (ACE) in method
  • Certified Experience Economy Expert Summit Group
  • CompTIA A+ Technician
  • UXQB Certified Professional for Usability and UX (CPUX-F) 2015
  • Certified Knowledge Manager — KM Institute
  • Certified Business Analysis Professional (CBAP)

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