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Skills

  • Project management
  • API Integration for Internet Services
  • Service level agreement (SLA) management
  • Customer satisfaction improvement
  • Self-Service Portal Development
  • Cost-saving Initiatives in Networking
  • Process automation
  • Network Traffic Analysis & Optimization
  • Risk Management & Mitigation
  • Revenue growth strategies

Work Experiences

  • Attained consistent 63% uptime.
  • Achieved a 71% decrease in overall latency.
  • Analyzed ISP performance data.
  • Completed CPA certification leading to the successful rollout of critical service upgrades in 2024.
  • Read and interpret technical documents (drawings, layouts, schematics) that relate to field work that needs to be done or that has already been done.
  • Cut communication costs by 16%.
  • Cuts operational costs by $18.
  • Analyzed network traffic patterns.
  • Completed the project within 11 weeks.
  • Collaborated on a user experience redesign.

Summaries

  • Customer-focused Internet Services lead.
  • Analyzed network traffic to resolve bottlenecks.
  • Demonstrated internal technical leadership.
  • Achieved substantial efficiencies in network architecture, enhancing data throughput by 56% while reducing operational costs by $4. Proven ability to deliver key cloud infrastructure projects on time and within budget.
  • Completed deployment within 2 weeks.
  • Delivered 23% lower latency.
  • Customer-focused Internet Services lead with extensive experience in improving user satisfaction by 30% through high-touch support and continuous service delivery optimization.
  • Delivered a 7 revenue boost.
  • Deployed DNS optimization strategies.
  • Decreased latency by 61%.

Accomplishments

  • Optimized traffic-shaping policies and QoS configurations across multiple data centers, resulting in a performance boost noted by a Top Performer-winning reduction in network jitter across critical links.
  • Spearheaded a remote workforce optimization initiative, utilizing AI-driven monitoring to increase technician efficiency by 46% and enhance overall productivity.
  • Designed and implemented network failover strategies, which resulted in 2% uptime across all major business services during technical maintenance cycles.
  • Introduced predictive analytics for network capacity planning that cut resource costs by $181,000, ensuring services remain scalable while demand fluctuates.
  • Coordinated a global rollout of IPv6 across 4 regions, ensuring full compliance with the industry's latest regulations and protocols while maintaining dual-stack capabilities.
  • Improved core system resilience by introducing a multi-tier firewall system and intrusion detection protocols, reducing security breaches by 38%.
  • Created a highly accurate demand forecasting system that enabled better procurement strategies, cutting large-scale operations costs by 38% across multiple data centers.
  • Created and maintained a customer-facing knowledge base for troubleshooting, which led to a 76% decrease in tech support queries, improving self-help efficiency.
  • Negotiated and secured vendor contracts that resulted in $75,000 saved annually while improving service levels through enhanced scalability and reduced maintenance costs.
  • Enhanced server load-balancing strategies using Asana, reducing error rates by 32% during high-traffic periods, leading to a smoother customer experience.

Affiliations

  • Board Advisor, framework Wi-Fi Deployment Initiative - Provided strategic guidance on designing efficient Wi-Fi networks for public spaces.
  • Member, Fiber Broadband Association - Engaged in discussions regarding fiber-to-the-home (FTTH) deployments and expansion projects.
  • Board Member, Local Technology Advisory Council - Provided expert advice on technology implementations impacting local infrastructure for internet services.
  • Member, Global ICT Standardization Forum - Contributed to the creation and refinement of telecommunications standards related to internet services.
  • Panelist, National Broadband Policy Roundtable - Shared expertise on fiber optic networks and internet service delivery models.
  • Active Member, Internet Architecture Board (IAB) - Engaged in architectural oversight committees to improve the design and evolution of the Internet.
  • Member, Project Management Institute (PMI) - Completed training in strategic project management, focusing on internet service deployment projects.
  • Registered Affiliate, Global Internet Governance Forum (IGF) - Took part in global conversations regarding equitable access to the Internet and bandwidth optimization.
  • Member, ICANN (Internet Corporation for Assigned Names and Numbers) Tech Group - Participated in discussions on improving domain name system (DNS) services.
  • Co-chair, Local ISP Partnership Forum - Facilitated regional ISP collaboration efforts to enhance customer satisfaction and service quality.

Certifications

  • Microsoft Certified: Azure Solutions Architect Expert by Beacon Labs
  • Certified Wireless Network Administrator (CWNA) by Beacon Labs
  • Certified Information Systems Auditor (CISA) by ISACA
  • Remote Worker Software Tools Certification by Cedar Works
  • Professional Scrum Master (PSM I) Certification by Scrum.org
  • Juniper Networks Certified Associate, Junos (JNCIA-Junos) by Beacon Labs
  • Certified Information Systems Security Professional (CISSP) by Cedar Works
  • Wireless LAN Professional (CWNP) Certification by Ironclad Systems
  • Certified Telecommunications Analyst (CTA) by Harbor & Co.
  • Certified Cloud Security Professional (CCSP) by Brightline

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