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Skills

  • First Aid/CPR
  • Team management
  • Customer retention enhancement
  • Root cause analysis
  • Administrative support
  • Security systems
  • Operational improvement
  • Business operations
  • Employee satisfaction improvement
  • Problem resolution

Work Experiences

  • Coordinated and improved delivery of $7 of Jira in the past year through optimized.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Led training initiatives to improve employee performance and business results on the bottom line.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.
  • Was in charge of the day-to-day operations for a 3-person team, which included supervision and assignment delegation.
  • Worked across departments on streamlined, which resulted in metric.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Was in charge of a metric department with over 9 employees and a budget of $9 framework.
  • Devised new marketing strategies to expand my customer base and market share by promoting Salesforce through various channels.
  • Achieved Innovation Award in 2024 for exceptional performance.

Summaries

  • Power BI and SAP experts with exceptional interpersonal skills.
  • Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Client relations in program settings and vendor management in risk assessment settings.
  • Proven abilities in forming and leading strong teams to achieve difficult goals.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
  • Expert in metric with a strong aptitude for automated and optimized.
  • Strategic thinker with expertise in project management.
  • Communicative and team-oriented, with Tableau expertise.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Department Operations Manager.

Accomplishments

  • Achieved industry certification in Lean Management (ITIL), which contributed to an efficiency improvement of 60%.
  • Led the launch and operational management of a new regional office that generated $112,000 in the first 4 months.
  • Coordinated cross-departmental efforts resulting in smoother inter-team communication and improved workflow efficiency by 80%.
  • Implemented real-time performance tracking using Tableau, improving operational efficiency by 78%.
  • Redesigned shift patterns and labor distribution, leading to a labor cost reduction of 63% without compromising project productivity.
  • Revised department policies, improving employee retention and reducing turnover by 67% over the past year.
  • Created a business continuity plan that ensured successful operational functionality amid procedure.
  • Facilitated inter-departmental knowledge transfer programs that boosted cross-department task completion rate by 33%.
  • Managed ERP migration from framework to program, improving real-time data reporting capabilities by 78%.
  • Generated savings of $85,000 annually by renegotiating contracts with existing suppliers and onboarding new vendors.

Affiliations

  • Member – Global Distribution Alliance, collaborating with other logistics professionals on best practices in warehouse management.
  • Member – International Society of Sustainability Professionals (ISSP), leveraging sustainable practices to drive down costs and boost efficiency.
  • Certified Professional – Operational Reliability and Maintenance (OR&M) from Reliabilityweb.com, incorporating principles in daily operations.
  • Certified Facilitator – Root Cause Analysis Expert Certification Program, focusing on solving complex operational challenges.
  • Professional Advisory Board Member – Association for Manufacturing Excellence (AME), providing guidance on operational efficiency projects.
  • Certified Professional – Warehouse Logistics Professional (WLP), applying learned logistics talent to optimize departmental storage processes.
  • Executive Member – Association for Supply Chain Management (ASCM), focused on optimizing supply chain processes and vendor management.
  • Participant – Energy Efficiency Management Program, developing sustainable energy-saving practices for department operations.
  • Certification in Change Management – Prosci, leading and navigating organizational change to improve operational performance.
  • Board Member – Operational Excellence Society, working with industry peers to promote continuous improvement in all areas of operations.

Certifications

  • CompTIA Network+
  • Salesforce
  • Certified Supply Chain Professional (CSCP) by APICS
  • Agile Certified Practitioner (PMI-ACP)
  • Certified Production and Inventory Management (CPIM) by APICS
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Professional in Human Resources (PHR) by HRCI
  • CompTIA A+ Technician
  • SAP Certified Application Associate

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