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Skills

  • Process improvement
  • Supervision
  • Lean manufacturing principles
  • Business process re-engineering
  • Proficient in ServiceNow
  • Project management
  • Trend forecasting
  • Cost analysis and savings
  • MS Office
  • Project organization

Work Experiences

  • Oversaw a successful turnaround that resulted in the elimination of over $2 in debt in 18 months.
  • Achieved a $14 cost reduction.
  • Used stakeholder engagement and workflow optimization to implement business strategies to increase revenue and expand into new markets.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Improved resource allocation while keeping expenses under tight control.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Was in charge of 13 employees through training, mentoring, spearheaded, and streamlined.

Summaries

  • Ability to recognize metric issues and integrate procedure solutions to achieve process.
  • Outside Operations Manager and team leader with 11 years of experience in method settings.
  • Engaging personality, service-oriented background, and expertise in performance reporting.
  • Looking for an exciting organization with which to build a successful career.
  • Even in high-pressure situations, able to remain calm and composed.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Polished and poised, with a strong desire to succeed.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dedicated leader with 9 years of business planning and oversight experience.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Outside Operations Manager.

Accomplishments

  • Developed a strategic hiring and onboarding pipeline, reducing turnover rates by 61% over 2023.
  • Revamped operational workflows in product, increasing overall team productivity by 61% within 2021.
  • Developed sustainability initiatives which led to an approximately 41% reduction in the organization’s carbon footprint.
  • Built cross-functional communication frameworks that reduced team misalignment, boosting workflow efficiency by 24%.
  • Developed comprehensive training programs that improved individual employee performance, leading to a President's Club in operations excellence.
  • Developed business continuity plans for 18 branches, successfully mitigating operational disruptions during framework.
  • Led the effort to implement KPIs and performance metrics that boosted team productivity by 51% over 2019.
  • Reduced vendor lead times by 46% through renegotiation and improved supply chain alignment strategies.
  • Introduced cost-saving measures in logistics management resulting in $16 saved annually for Meridian.
  • Successfully reduced operational costs by $10 through the implementation of just-in-time inventory and process standardization.

Affiliations

  • Affiliated with the American Production and Inventory Control Society (APICS) for operations and logistics education and certification programs
  • Affiliate with the Integrated Automation Consortium, aimed at advancing automated processes in warehouse and operational management systems
  • Enrolled in the Chartered Institute of Logistics and Transport (CILT) membership, contributing to the advancement of the transport and logistics sectors
  • Membership with the International Facility Management Association (IFMA), focused on effective operations and facility management practices
  • Conceptualized and chaired regional chapter events for the National Operations Management Society, providing operational performance insights and networking opportunities
  • Certified Lean Six Sigma Green Belt, ASQ (American Society for Quality), obtaining Six Sigma in process improvement methodologies, 2020
  • Member, Institute for Operations Research and the Management Sciences (INFORMS), engaging in analytics and decision-making research to drive operational efficiencies
  • Certified Professional Logistician (CPL), recognized by the International Society of Logistics (SOLE) for logistics and operational expertise, 2015
  • Member, National Safety Council (NSC), advocating for the implementation of best-in-class safety standards in operational environments, 2022
  • Obtained Certified Supply Chain Professional (CSCP) designation from APICS, focused on end-to-end supply chain operations, 2021

Certifications

  • First Aid/CPR
  • SAP Certified Application Associate
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Director of Operations (CDO) by Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Fleet Specialist (CFS) by NAFA Fleet Management Association
  • Global Logistics Professional (GLP) by American Public University
  • Certified in Risk and Information Systems Control (CRISC) by ISACA

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