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Skills

  • International ecommerce strategy
  • Product lifecycle management
  • Checkout process improvement
  • Digital marketing strategy development
  • Multilingual communication for international markets
  • Operational improvement
  • Cart abandonment rate reduction
  • MS Office
  • Project organization
  • Relationship development

Work Experiences

  • Achieved sales in the first 12 weeks.
  • Based on behavioral data.
  • Achieved results in less than the past year.
  • Achieved a 56% reduction in customer complaints by enhancing return policies and self-service portal functionalities.
  • Collaborated with the product development team to launch QuickBooks, resulting in a 85% increase in multi-channel sales.
  • Achieved results in several months.
  • Connected online and offline sales.
  • Aligned support strategies.
  • Advised clients on Amazon SEO.
  • Collaborated with development teams.

Summaries

  • Contributed 28% more social referral traffic.
  • Achieved growth within three years.
  • Achieved a 57% boost in engagement metrics.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • E-Commerce Business Consultant is a multi-talented E-Commerce Business Consultant who is consistently rewarded for planning and operational improvements.
  • Conducted A/B testing.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior E-Commerce Business Consultant and outstanding performer in performance reporting and cross-functional collaboration.
  • Contributed to $10 in additional annual revenue.

Accomplishments

  • Led a cross-functional team to implement an ecommerce checkout optimization, reducing cart abandonment by 78% over three years.
  • Developed a multi-language ecommerce platform for global operations, increasing international sales by 68% in the Midwest.
  • Executed a multi-country ecommerce expansion that delivered $6 in additional revenue each year.
  • Utilized A/B testing to refine product page layouts, leading to a 61% increase in add-to-cart actions.
  • Analyzed ecommerce data to identify underperforming SKUs, and applied targeted promotions, increasing sales of those products by 70%.
  • Optimized payment processing, resulting in a 73% decrease in chargebacks and a 47% increase in accepted payments.
  • Guided a digital rebranding project, transforming the user interface and user experience to increase site engagement by 43% in several months.
  • Designed a social media ad strategy that reduced customer acquisition costs (CAC) by 50% over two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Rolled out a loyalty program that contributed to a 24% annual increase in repeat customers.

Affiliations

  • European E-Commerce and Omnichannel Trade Association
  • Certified Scrum Product Owner (CSPO) - Cedar Works
  • Digital Analytics Association (DAA)
  • Lions Club
  • Association of Information Technology Professionals
  • Institute of Supply Management (ISM)
  • Association of International Product Marketing and Management (AIPMM)
  • American Marketing Association
  • American Society for Supply Chain Professionals (ASSCP)
  • Global Retail Marketing Association (GRMA)

Certifications

  • HubSpot Content Marketing Certification - HubSpot Academy
  • Certified Data Scientist (CDS) - program
  • Digital Strategy Certification - metric
  • Facebook Blueprint Certification – Facebook
  • CompTIA Security+
  • Certified Search Marketing Specialist - metric
  • SAP Certified Application Associate - CRM
  • Advanced Google Shopping Ads Certification - procedure
  • Diploma in Business Intelligence for E-Commerce - Harbor & Co.2018
  • Microsoft Certified Systems Engineer (MCSE)

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