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Skills

  • Relationship development
  • Claims Frequency Analysis
  • Operational improvement
  • Coverage Dispute Prevention
  • Client needs analysis
  • Process improvement
  • Business Planning
  • Portfolio Management
  • Claims resolution and negotiation
  • Initiative equipment

Work Experiences

  • Achieved results over a 10-year term.
  • Built a comprehensive reference guide for new agents.
  • Collaborated with risk engineers to assess client sites, developed tailored risk mitigation strategies, and reduced liability exposure by 3.
  • Had an excellent attendance record and was always on time for work.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved over one year.
  • Achieved 38% modifications in my book of business.
  • Built a comprehensive reference guide for new agents on casualty coverage exclusions and endorsements, increasing onboarding efficiency by 75%.
  • Achieved a 60% faster resolution process.
  • Achieved results over 17 months.

Summaries

  • Accelerated claim resolution timelines.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Accomplished within three years.
  • Achieved a 27% increase in team proficiency.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Proven track record of time management and customer service excellence.
  • Accomplished insurance leader in markets diversification, increasing high-net-worth client base by 71% and adding $18 in premiums over 2017.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Adept at using analytics to identify emerging risk trends.
  • Highly effective at juggling multiple responsibilities while maintaining a pleasant demeanor.

Accomplishments

  • Led an internal focus group to address casualty insurance coverage gaps, reducing incident-related premium losses by 30% over 18 months.
  • Streamlined the claims process, cutting incident resolution time by 44% and improving client satisfaction ratings by 26%.
  • Developed client retention strategies focused on casualty insurance, leading to a 74% positive growth in long-term policy renewals.
  • Increased portfolio profitability by 43% through up-selling additional casualty insurance products to existing commercial accounts.
  • Led a training initiative for newly hired agents, increasing team underwriting proficiency by 49% in two years.
  • Developed and delivered advanced presentations on casualty insurance, effectively educating over 17 corporate clients.
  • Maintained licensure in 9 states, enabling me to serve diverse, multi-jurisdictional clients effectively in casualty insurance.
  • Achieved a 80% increase in customer satisfaction by facilitating quicker and more transparent communication during the claims process.
  • Collaborated with cross-functional teams to resolve coverage disputes, reducing client complaints by 58% year over year.
  • Exceeded sales targets by securing 3+ corporate casualty insurance clients in 2018.

Affiliations

  • Member of International Association of Insurance Professionals (IAIP), focusing on legal collaboration and claims defense
  • Affiliate of the Global Insurance Forum contributing knowledge on casualty risk management strategies for clients
  • Frequent speaker at regional chapters of the Risk & Insurance Management Society (RIMS) about claims process improvements
  • Leadership role in Business Development Network (BDN), contributing to lead generation optimization and client base expansion
  • Engaged with the Professional Insurance Agents Association (PIA) for networking and professional development
  • Association for Computing Machinery
  • Completed 2022 National Alliance for Insurance Education & Research certification
  • International Association of Administrative Professionals
  • Participant in the National African American Insurance Association (NAAIA), advancing diversity in casualty insurance sales
  • Jaycees

Certifications

  • Cyber Insurance Professional (CIP)
  • Associate in Claims (AIC)
  • Certified Insurance Counselor (CIC)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Commercial Lines Coverage Specialist (CLCS)

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