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Skills

Conflict resolution and mediation
CRM
International sales support
Case management software proficiency (Jira)
Service standard compliance
Client empowerment and self-sufficiency mentoring
Retail materials management
Sales expertise
Staff education and training
Warehousing functions

Work Experiences

Facilitated metric orders and ensured that they were completed accurately in order to meet tight deadlines.
Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
In the top 12% of employees for successful improved.
Used a POS system to itemize and total the purchases of 5 customers.
Followed all customer call guidelines, such as service levels, handling time, and productivity.
Kept up to date on product and service changes.
Acquired 13 new customers, resulting in 16% revenue for the team.
Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.

Summaries

Dedicated to meeting and exceeding metric objectives through effective communication and system abilities.
Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
Great phone skills and process talents have a proven track record of increasing productivity and customer satisfaction.
Hardworking Direct Service Associate with 16 years of telecommuting experience meeting customer needs.
Motivated to keep customers happy and contribute to the company's success.
Within Miscellaneous, senior Direct Service Associate and outstanding performer in data analysis and project management.
Very knowledgeable about Salesforce, as well as initiative competitors and offerings.
With extensive knowledge of team leadership and proven multitasking abilities, I am well-versed in project and time management.
Empathy, dependability, and enthusiasm for customer satisfaction.
Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.

Accomplishments

Provided emotional and social support to clients in crisis situations, effectively minimizing escalation and improving client coping mechanisms.
Championed client advocacy in care meetings, ensuring client voices were heard and incorporated into service plans which resulted in higher satisfaction rates.
Mentored a team of Direct Support Specialists, enhancing service delivery consistency and increasing overall client satisfaction by 32%.
Led community outreach initiatives that resulted in 53% increase in referred individuals utilizing services within 6 months.
Engaged with clients post-service through follow-up interviews to measure service effectiveness, resulting in a 50% feedback response rate.
Partnered with organization leadership to standardize service protocols, improving efficiency and reducing compliance errors by 51%.
Coached 5 team members in de-escalation techniques, reducing aggressive incidents within the residential program by 22%.
Managed and documented client intake processes in Asana, reducing admissions errors by 17% and increasing service efficiency.
Successfully transitioned 59% of clients into independent living situations by providing strategic support and practical life skills training.
Contributed to interdisciplinary team meetings to foster holistic client care plans, resulting in better long-term service outcomes by 43%.

Affiliations

Society for Implementation Research Collaboration (SIRC)
Certification Board for Music Therapists (CBMT)
International Association for Trauma Professionals (IATP)
National Council on Independent Living (NCIL)
American Society of Safety Professionals
International Association of Peer Supporters (iNAPS)
American Association of Service Coordinators (AASC)
Lions Club
National Association of Case Management (NACM)
Association of Information Technology Professionals

Certifications

Certified Health and Wellness Coach (CHWC) - National Board for Health & Wellness Coaching (NBHWC)
CompTIA Network+
ServSafe
Certified Public Accountant (CPA)
Certified Mental Health Specialist (CMHS) – method
Certified Care Coordinator (CCC) – framework
Certified Direct Support Professional (DSP) – metric
CompTIA A+ Technician
Trauma-Informed Self-Care Facilitator – Summit Group
Apple Certified Associate (ACA)

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College students are typically looking to make money from a part-time job, but this blog describes how to pick the best ones for your career.
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Creating a data analyst resume that gets noticed can feel daunting. Rocket Resume's complete guide and data analyst resume templates can help you land a job.
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Direct Service Associate Resume Builder

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Direct Service Associate resume examples

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