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Skills

  • Tax preparation
  • Superb sales professional
  • Flexible
  • Flexible schedule
  • ICVERIFY software
  • Shift checklists
  • Data entry
  • Business Development
  • Resolution-oriented
  • Team Leadership

Work Experiences

  • Coordinated a team of 17 volunteers.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Provided expert clerical support to over 8 internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
  • Advocated for policy change regarding process by presenting findings and compelling research to local government panels and officials.
  • Designed digital and print marketing materials for a large-scale charity event, helping to attract over 8 attendees from Atlanta.
  • Created and facilitated weekly sessions teaching process improvement to a group of 9, successfully increasing retention and engagement by 47%.
  • Created and facilitated weekly sessions.
  • Used Microsoft Excel to create colorful brochures and flyers for school and special events marketing.
  • Collaborated with finance to organize fundraisers.
  • Collaborated with engineering to organize fundraisers, raising over $12 to support metric within 2024.

Summaries

  • Working at a Ironclad Systems organization, this self-assured individual was recognized as an exemplary Student Volunteer.
  • Expert
  • Customer service, retail operations, and merchandising functions are managed and strengthened by a skilled metric professional.
  • Specializes in workflow optimization, with a knack for increasing customer satisfaction.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Reliable, punctual, and diligent.
  • Strategic planning and vendor management are examples of expertise.
  • Professional in retail sales who thrives in fast-paced, deadline-driven environments.
  • Dedicated to putting in long hours to make a positive difference.
  • An experienced quality assurance worker who is hardworking and poised.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved method which led to category.
  • Designed and distributed surveys for Cedar Works, enhancing data collection accuracy by 17% for ongoing research projects.
  • Coordinated logistics for a 18 months-long volunteer event, ensuring all planning, setup, and execution met deadlines.
  • Created bilingual materials for community engagement events, improving accessibility and participation from non-English speakers by 30%.
  • Oversaw recruitment and onboarding processes, facilitating the training of 16 new volunteers to successfully integrate them into our team.
  • Trained volunteers on proper data collection techniques, increasing report accuracy for a key community survey by 49% over one year.
  • Facilitated ServiceNow workshops, resulting in a 31% increase in participants’ vocational skills over several months.
  • Managed event planning for educational outreach programs that successfully reached more than 7 participants across team leadership.

Affiliations

  • International Council of Nurses
  • American Planning Association Student Membership
  • American Public Health Association Student Assembly
  • Association for Supply Chain Management (APICS)
  • The International Student Volunteer Organization
  • Association of Information Technology Professionals
  • The National Association for Mediation in Education
  • American Society of Safety Professionals
  • National FFA Organization (Future Farmers of America)
  • Rotary International

Certifications

  • Event Project Management Professional Certification
  • Certified Volunteer Administrator (CVA)
  • Environmental Literacy Certification by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Grant Writing Certification by Summit Group
  • Program Evaluation Certificate
  • Certified Nonprofit Professional (CNP)
  • Ethical Leadership Certification by NAESM
  • Salesforce
  • Cisco Certified Network Associate (CCNA)

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