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Skills

  • Supervision
  • Process improvement
  • Creative decoration and theme design
  • Customer service
  • Entertainment booking and talent management
  • Communications
  • Mapping abilities
  • Conflict resolution with vendors and clients
  • Operational improvement
  • Client briefings and requirement analysis

Work Experiences

  • Worked with others to brainstorm new system possibilities.
  • Assisted clients in pre-event planning.
  • Working with team members and customers to find workable solutions improved operations.
  • Assisted in securing sponsorship deals.
  • Looked up land records such as deeds, plans, and town assessor data, as well as zoning and subdivision regulations.
  • Collaborated with a team to manage guest lists.
  • Collaborated with kitchen staff and caterers to ensure food and beverage deliveries were timely and met quality standards.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 50% increase in reservations.

Summaries

  • Adjusted plans to maintain fiscal responsibility.
  • Engineers, construction professionals, owners, and department representatives collaborate.
  • Ability to recognize system issues and integrate metric solutions to achieve category.
  • Accomplished Party Assistant.
  • Communicative and team-oriented, with SAP expertise.
  • Aligned bookings with client preferences.
  • Expert in procedure with a strong aptitude for optimized and automated.
  • Able to rapidly adapt to changing situations.
  • Achieved high guest satisfaction ratings of 60% or more.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.

Accomplishments

  • Secured sponsorship deals totaling $14 for initiative events, increasing event budgets and boosting overall marketing reach.
  • Engaged and motivated staff to deliver high-quality event support services, reducing complaint rates and increasing guest satisfaction.
  • Assisted in the design and distribution of event invitations, increasing RSVP response rates by 83%.
  • Created customized checklist templates that increased efficiency in setup and teardown by 26%, ensuring timely venue transitions.
  • Handled client inquiries and concerns during events, maintaining a 71% positive resolution rate and client return rate.
  • Worked with venue managers to optimize layout and flow, improving event attendee satisfaction by 45%.
  • Troubleshot live AV setups with external teams, reducing tech errors by 32% and improving overall event flow.
  • Executed décor setup and staging for 10 themed events, enhancing ambiance while keeping costs within a set budget.
  • Negotiated pricing agreements with program vendors, reducing procurement costs by 54% and generating approximately $9 in savings for the company.
  • Organized transportation and accommodation logistics for VIP event guests, maintaining a smooth and punctual itinerary.

Affiliations

  • Member of the Entertainment Technology Alliance (ETA), focusing on the latest in sound system setups and troubleshooting during events.
  • Completed contract negotiation training with the Vendor Management Institute (VMI), specializing in entertainment and sponsorship agreements.
  • Coordinated charity events for Event Coordinator Professionals Association (ECPA) at Columbus, improving skills in sponsorship and fundraising program techniques.
  • Member of the Association of Event Organizers (AEO), participating in vendor negotiation best practice sessions.
  • Active member of Meeting Professionals International (MPI), attending local chapter events to network with industry vendors and suppliers.
  • Attended the International Association of Exhibitions & Events (IAEE) Columbus Expo, developing knowledge on logistical planning and event execution.
  • Regularly attend the Annual Event Leadership Institute (ELI) summit, engaging in sessions on maximizing event revenue through sponsorship contracts.
  • Completed training for the Certified Meeting Professional (CMP) credential from the Events Industry Council (EIC) in 2017, focusing on event planning and design.
  • Affiliated with the Event Services Professionals Association (ESPA), gaining insights into effective vendor and supplier management.
  • Affiliated with the American Society of Corporate Event Planners (ASCIP), attending workshops on simplifying event break-down protocol.

Certifications

  • Event Venue Operations Certificate - Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • ServSafe Food Handler Certification
  • Certified in Event Risk Management - Beacon Labs
  • Event Planning Certificate - Vantage
  • Guest Engagement Tactics Certification - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Project Management for Events Certification - Northwind
  • Audio-Visual Equipment Certification for Events - Beacon Labs
  • First Aid/CPR/AED Certified – method

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