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Skills

  • Performance testing
  • Communications
  • Method analysis
  • DOWNTIME reduction through process enhancements
  • Lean manufacturing techniques
  • Budgets
  • Customer service
  • GMP (Good Manufacturing Practices)
  • Supervision
  • Operations monitoring

Work Experiences

  • Conducted a visual inspection of products to determine if they met quality standards.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
  • Achieved a 54% reduction in product defects.
  • Assisted in the implementation of Lean Manufacturing principles that enhanced overall production quality and reduced waste by 15 annually.
  • Collaborated with cross-functional teams to implement a new quality control system, resulting in a 54% reduction in product defects.
  • Achieved quality performance targets within 2015.
  • Collaborated with the engineering to define KPIs.
  • Collaborated with cross-functional teams.
  • Developed and maintained collaborative relationships with suppliers to ensure consistent delivery of high-quality raw materials, reducing defective material rate by 53%.
  • Followed safety and clean-up procedures to comply with agency and regulatory mandates.

Summaries

  • Quality Operator with 12 years of successful process improvement and team leadership experience.
  • Accomplished at using root cause analysis techniques to resolve production issues, leading to a 35% increase in product reliability and customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at executing detailed quality tests on Salesforce, ensuring that framework benchmarks are consistently met throughout production stages.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Extensive testing of incoming materials, components, and finished products is second nature to me.
  • Accomplished in statistical process control (SPC), enabling ServiceNow to meet or exceed industry benchmarks with a 16% increase in first-pass yield.
  • Within Miscellaneous, senior Quality Operator and outstanding performer in client relations and workflow optimization.
  • Experienced Quality Control Analyst with a track record of using hands-on inspections, testing methods, and data analysis to improve products and procedures.
  • Achieved process+ of error-free audits.

Accomplishments

  • Used Jira to maintain real-time quality dashboards, delivering actionable insights to management within system.
  • Reduced scrap rate by 75% through process adjustments and error-proofing initiatives.
  • Assisted in the redesign of quality inspection stages, reducing human errors by 84%.
  • Trained 14 team members in quality assurance best practices, resulting in 77% improvement in quality metrics.
  • Played key role in the successful ISO method certification of the manufacturing facility by adhering to strict quality guidelines.
  • Created customized training materials for staff on proper quality protocols, resulting in 51% improvement in audit outcomes.
  • Reduced rework time by 55% by identifying and resolving critical production bottlenecks.
  • Collaborated with suppliers to improve quality of incoming materials, reducing defective items by 32%.
  • Certified in CPA, which resulted in optimized use of Salesforce in quality processes.
  • Used statistical process control (SPC) to monitor and improve quality outputs, achieving 74% reduction in variability.

Affiliations

  • Association for Computing Machinery
  • National Quality Assurance (NQA) Organization
  • Society of Human Resource Management
  • European Foundation for Quality Management (EFQM) Forum
  • Regulatory Affairs Professionals Society (RAPS)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • International Organization for Standardization (ISO) Compliance Network
  • Project Management Institute
  • International Federation of Standard Users (IFAN) Membership

Certifications

  • Apple Certified Associate (ACA)
  • Failure Mode and Effects Analysis (FMEA) Certificate - initiative - 2023
  • Occupational Health and Safety Management Systems Auditor Certification (ISO 45001) - Brightline - 2019
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Lean Manufacturing Certification - initiative - 2015
  • CMMI Associate Certification (Capability Maturity Model Integration) - Brightline - 2017
  • Internal Auditing Certificate (ISO 9001:2015) - Meridian - 2021

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