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Skills

  • Effective issue escalation practices
  • MS Office
  • Disaster Recovery Planning
  • Project organization
  • Regulatory compliance
  • Performance Monitoring Tools
  • Latency minimization
  • Process improvement
  • Method equipment
  • Network Performance Tuning

Work Experiences

  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted regular audits and documentation.
  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Delivered actionable insights.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created and enforced standard operating procedures (SOPs) for troubleshooting that decreased average resolution time to several months.
  • Improved system security and performance with proactive changes like system and method.
  • Decreased average resolution time to three years.

Summaries

  • System Administrator with 10 years of experience in the field of information technology.
  • Achieved a 84% increase in scalability.
  • Achieved a 51% improvement in system efficiency.
  • Within Miscellaneous, senior NOC Managing Technologist and outstanding performer in project management and client relations.
  • Accomplished NOC Managing Technologist.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Background in cloud migration.
  • Cut down network outages by 60%.
  • Adept at implementing automated monitoring strategies.
  • Clear understanding of cross-functional collaboration and stakeholder engagement as well as cross-functional collaboration training.

Accomplishments

  • Maintained a centralized NOC knowledge repository, improving information access for all personnel and reducing mean time to resolve issues (MTTR) by 84%.
  • Managed network monitoring operations during peak demand periods, resulting in a 45% uptime improvement for impacted systems.
  • Collaborated with senior management to align network operations with business objectives, leading to a process that positively impacted end-user experience.
  • Conducted network security audits every 6 months, detecting and mitigating 11 potential cyber threats, reducing vulnerabilities by 84%.
  • Developed strong command over industry-best practices for maintaining framework, acting as a go-to for troubleshooting and performance tuning.
  • Collaborated with team of 15 in the development of procedure.
  • Implemented HubSpot to overhaul alerting mechanisms, reducing false positives by 77%, allowing NOC staff to focus on critical issues.
  • Analyzed network traffic patterns with procedure, proactively identifying bottlenecks and achieving a 15% increase in overall throughput.
  • Resolved product issue through consumer testing.
  • Worked closely with cross-functional teams to deploy a company-wide network upgrade, cutting operational costs by 3 annually.

Affiliations

  • Member of the National Association of Telecommunications Officers and Advisors (NATOA), keeping up with broadcast and network policies.
  • American Society of Safety Professionals
  • Certified Member of Cisco Networking Academy with a focus on advanced network infrastructure management.
  • Member of the BICSI – advancing my expertise in network cable infrastructure and design.
  • Contributor to the Network Operations and Security Consortium (NOSC), leading initiatives related to network incident response.
  • Freemason
  • Active participant in the Society of Cable Telecommunications Engineers (SCTE) for advanced NOC and cable management topics.
  • Certified Member of the ITIL Foundation with an emphasis on service management within NOC environments.
  • American Medical Informatics Association
  • Contributor at the Network Professional Association (NPA), involved in discussions on modern NOC management and technologies.

Certifications

  • Juniper Networks Certified Internet Professional (JNCIP)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Amazon Web Services (AWS) Certified Advanced Networking Specialist
  • Google Cloud Professionally Certified Network Engineer
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Security Manager (CISM)
  • Certified Public Accountant (CPA)
  • Certified Cloud Security Professional (CCSP)

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