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Skills

  • Network development and administration
  • Team building
  • Infrastructure planning
  • Network redundancy planning
  • Client communication and reporting
  • Performance Monitoring Tools
  • NOC management
  • System upgrades
  • Automated troubleshooting processes
  • Technical analysis

Work Experiences

  • Conducted root cause analyses on recurring incidents, delivering actionable insights that decreased repeat failures by 62% over several months.
  • Improved system security and performance with proactive changes like system and method.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created standard operating procedures (SOPs) for troubleshooting.
  • Conducted root cause analyses on recurring incidents.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Planned and implemented method system hardware and software upgrades, which resulted in initiative.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Collaborated with vendors to integrate new Workday into NOC, improving hardware performance and reliability by 14 %.
  • Achieved zero compliance issues for 10 consecutive years.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Client-focused NOC professional.
  • Collaborative professional with expertise in leading cross-functional teams to optimize performance monitoring tools, resulting in increased operational efficiency by 55% % and seamless client communication.
  • Consistently resolved 49% of potential problems before escalation.
  • Decreased average resolution times to 6 months.
  • Collaborative professional with expertise in leading cross-functional teams.
  • Background in cloud migration.
  • Achieved a 45% improvement in hardware efficiency.
  • Accomplished NOC Managing Technologist known for successfully migrating Workday to cloud-based systems, achieving a 77% increase in scalability and reducing operational costs by $8.
  • Strengths in performance reporting and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Managed disaster recovery protocols, minimizing downtime to under several months during critical incidents and protecting an estimated 8 in potential losses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and delivered comprehensive training programs on Adobe Creative Suite to new hires, reducing onboarding time by 51% and bringing performance to peak levels within two years.
  • Authored and enforced new NOC SOPs, resulting in streamlined operations and reducing event response times by 85%.
  • Implemented a maintenance schedule for core systems which extended the lifecycle of switching equipment by 57% and delayed new purchase requirements.
  • Designed a proactive troubleshooting protocol that reduced ticket volume by 65% during high-traffic periods.
  • Drove key network efficiency improvements by introducing advanced load-balancing algorithms, providing a 15% boost in data handling capabilities.
  • Documented and resolved initiative which led to standard.
  • Standardized emergency operating procedures, speeding up disaster recovery operations and cutting downtime during critical incidents by 16%.
  • Coordinated multi-team efforts to deploy firmware upgrades for Asana, preventing compatibility issues for over 11 systems.

Affiliations

  • Lions Club
  • Rotary International
  • Associate Member of the Software-Defined Networking (SDN) Association, enhancing knowledge of programmable network frameworks.
  • Certified participant in the CompTIA Network+ program, focusing on practical NOC and network infrastructure applications.
  • IEEE Certified Network Infrastructure Professional with focused training in optimizing large-scale networks.
  • Society of Women Engineers
  • Active in the USENIX Association, participating in annual symposiums in network and systems administration.
  • Member of the National Association of Telecommunications Officers and Advisors (NATOA), keeping up with broadcast and network policies.
  • Associate Member of the American Society for Information Science and Technology in recognition of contributions to system integrations.
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Network Professional (CCNP)
  • First Aid/CPR Certified
  • Certified Cloud Security Professional (CCSP)
  • CompTIA Network+ Certification
  • Apple Certified Associate (ACA)
  • Amazon Web Services (AWS) Certified Advanced Networking Specialist
  • Juniper Networks Certified Internet Professional (JNCIP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Cloud+ Certification
  • Certified Kubernetes Administrator (CKA)

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