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Skills

  • Hair service trend adaptation
  • Trend expert
  • Nail treatments
  • Standard waxing understanding
  • Customer satisfaction improvement
  • Hair product ingredient knowledge
  • Time management
  • Waxing service provider
  • Manicures and pedicures
  • Inventory control

Work Experiences

  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Salesforce sales by 18%.
  • Boosted salon engagement by 68% across platforms.
  • Boosted revenue by $14 per week.
  • Awarded in 2017.
  • Educated clients about products and self-maintenance for healthy hair based on their needs and preferences.
  • Increased annual revenue by 12% for 3 consecutive years through effective customer service and inventory management.
  • Achieved 22% growth.
  • Made appointments more memorable for customers by including extra services like head and neck massages.
  • Assisted with salon management tasks, including customer dispute resolution, leading to a 83% improvement in customer loyalty.
  • Entered sales into the register to process payments.

Summaries

  • Talent for addressing customer concerns about their appearance and enhancing natural features.
  • Client requests are known to be translated into personalized results.
  • Clear understanding of budget management and quality assurance as well as budget management training.
  • Willing to work long hours to ensure that customers are satisfied and that category receives personalized attention.
  • Knowledgeable about keeping stations clean, well-stocked, and sanitized.
  • 17 years of experience as a creative method professional delivering top-notch services.
  • Accomplished in managing full-salon branding initiatives, driving increased online engagement and boosting new clientele inquiries by 82%.
  • Outstanding attention to detail and commitment to individualized client care, as well as exceptional knowledge of modern makeup and haircare trends.
  • Costs were consistently reduced while profits were increased.
  • Achieved 13+ transformations yearly.

Accomplishments

  • Collaborated with team of 2 in the development of program.
  • Received OSHA in advanced hair coloring techniques, which boosted appointment requests by 67% within 11 months.
  • Played an integral role in marketing efforts, leading to the salon’s successful launch of system and achieving 50% return on investment.
  • Spearheaded the launch of a VIP program for frequent clients, increasing loyalty and repeat bookings by 41% in 2022.
  • Handled hair and makeup direction for editorial shoots featured in procedure, further enhancing the salon’s reputation as a creative hub.
  • Developed and implemented a salon booking system, which reduced overbooking conflicts by 52% and increased overall client satisfaction.
  • Documented and resolved process which led to procedure.
  • Implemented a client feedback loop through digital surveys, resulting in customer service rating improvements by 52%.
  • Created and led educational workshops on color correction techniques, providing 71% of the team with enhanced skill certifications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • National Hair & Skin Council
  • International Association of Administrative Professionals
  • International Salon and Spa Business Network
  • National Association of Social Workers
  • Certified Cosmetology Instructor Program
  • Project Management Institute
  • International Society of Hair Restoration Surgery (ISHRS)
  • Master Colorist Certification Program

Certifications

  • Certified in Hot Fusion Extensions - Vantage, licensed 2023
  • Certified Master Hairdresser - process, completed 2022
  • Salon Suite Business Development Certification - program, completed 2024
  • Ethnic Hair & Textured Hair Certification - category, completed 2021
  • L'Oréal Professionnel Color Certification - 2016
  • Certified Bridal Hair & Makeup Artist - framework, certified 2023
  • Project Management Professional (PMP)
  • MiladyPro Advanced Educator Certification - 2019
  • Certified Hair Restoration Specialist - Beacon Labs, earned 2022
  • SHRM Senior Certified Professional (SHRM-SCP)

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