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Skills

  • Operational improvement
  • Cross-functional team collaboration
  • RFI Scanners
  • Planning and coordination
  • Organization
  • Market trend analysis
  • Campaign tracking
  • Market penetration
  • Customer acquisition
  • Sales pipeline management

Work Experiences

  • Cold called more than 5 potential customers and maintained a 15% lead conversion rate each one year.
  • Was in charge of campaign planning, creative design, and tracking.
  • Oversaw a team of 12 professionals who used a $14 budget to create 13 ads each month.
  • Created promotions that focused on optimized and procedure.
  • Was in charge of a team of 13 assistants and professionals who were responsible for strategic promotions.
  • Achieved a 73% boost in client engagement.
  • Set and enforced sales goals to help the team succeed.
  • Achieved a 56% improvement in customer NPS.
  • Developed marketing campaigns to support strategic initiatives and increase awareness of new products.
  • Achieved Excellence Award for excellence.

Summaries

  • Proficient in promoting program by leveraging performance reporting and project management knowledge.
  • Account Executive with extensive knowledge of project management and a strong commitment to increasing sales in order to maximize revenue.
  • Focused professional with over 18 years of managerial experience in advertising and promotions.
  • Collaborative in overseeing campaign execution with various teammates and industry professionals.
  • Worker who is dependable and enterprising and is focused on increasing revenue.
  • Looking forward to taking on a new challenge with a successful team.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Cross-functional collaboration, budget management, and strategic planning are all extremely effective at attracting the attention of target audiences.
  • Senior Strategic Account Manager is a media savvy Senior Strategic Account Manager who excels at capitalizing on changing market conditions.

Accomplishments

  • Generated $8 in additional revenue by upselling HubSpot features during contract renewals within key accounts.
  • Collaborated with internal teams to roll out a customer rewards program, increasing client retention by 33% and expanding recurring business.
  • Analyzed Miscellaneous market trends to develop targeted sales strategies that resulted in a 72% improvement in gross margins.
  • Created comprehensive account management plans that resulted in a 79% increase in customer satisfaction and loyalty.
  • Synchronized efforts between sales, marketing, and customer success teams to achieve 50% improvement in cross-functional communication and client outcomes.
  • Implemented new client-specific pricing structures that boosted profitability by 23% across the top 11 strategic accounts.
  • Collaborated with C-suite executives at top-tier accounts, securing partnerships that contributed to $3 in annual recurring revenue (ARR).
  • Transformed underperforming accounts into high-revenue clients, growing average deal size by 30% within 2024.
  • Drove 10% incremental revenue growth by creating and managing a sales pipeline for new and existing accounts in the West Coast.
  • Negotiated 14-year contracts with Fortune 500 companies, securing key partnerships that contributed to 67% organizational revenue growth.

Affiliations

  • Founder/Organizer of monthly sales leadership meetups under the sponsorship of Harbor & Co.
  • Attendee of the Executive Summits on Sales Strategy hosted by standard annually since 2018
  • Active participant in the National Association of Sales Professionals (NASP) Mastermind Group
  • Leader of cross-company strategies initiative for the Strategic Account Management Association (SAMA), 2020
  • Member of the Global Sales Leaders Alliance (GSLA) since 2017
  • Member, Strategic Account Management Association (SAMA) since 2019
  • Certified Customer Retention Analyst (CCRA) from the Customer Success Institute in 2017
  • Member of the Association for Strategic Planning (ASP), focusing on account-based strategies for past clients
  • Past presenter at the Customer Experience Professionals Association (CXPA) forums in Chicago
  • Enrolled in the Global Leadership Development Program focused on Strategic Management (2022 cohort)

Certifications

  • Certified Customer Success Manager (CCSM) - Northwind
  • Digital Marketing Professional Certificate - Adobe Creative Suite
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sales Enablement Specialist (CSES) - Sales Enablement Society
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Enterprise Account Manager (CEAM) - Vantage
  • Google Analytics Individual Qualification - Google
  • Lean Six Sigma Green Belt Certification – Beacon Labs
  • Professional in Contract Management Certification (PCM) - National Contract Management Association (NCMA)

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