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Skills

  • Strategic planning and execution
  • Financial planning and sustainability
  • Contract Management
  • Data-driven decision making
  • Regulatory compliance
  • Cross-functional team leadership
  • Communications
  • Budgets
  • Financial reporting and analysis
  • Client interaction and service

Work Experiences

  • Checked sporting equipment for safety and event regulations compliance.
  • Met with the officiating staff to discuss violations and play issues, coordinate responses, and put resolutions in place.
  • Coordinated venue bookings across 16 locations, ensuring high utilization rates and smooth event execution.
  • Made rule infractions and relevant penalties known to the players, coaches, and officiating team.
  • Collaborated with program coordinators.
  • Analyzed team performance metrics.
  • Attended by 14+ scouts.
  • Created post-game event reviews and follow-up strategies that improved player and staff efficiency by 41% for the next season.
  • Achieved results across 16 seasons.
  • Delivered outstanding post-season survey results showing a 26% increase in participant satisfaction and feedback quality.

Summaries

  • Accomplished at fostering a cohesive team environment, mentoring junior coordinators for a 23% increase in team morale and staff retention.
  • Contributed to a 57% improvement in staff retention.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at managing budgets of up to $6.
  • Organized and socially aware, with excellent prioritization, coordination, and negotiating skills.
  • Achieved a 81% improvement in response times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • In high-stress situations, highly skilled at time management and maintaining composure.
  • Achieved results over a 12-year period.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Implemented HubSpot for league scheduling to reduce errors by 59% and improve communication with coaches and officials.
  • Created partnerships with local media outlets, expanding league publicity and increasing recruitment numbers by 83%.
  • Developed a marketing strategy incorporating social media, email newsletters, and local events, driving league participation up by 22% over 2021.
  • Orchestrated communication channels using HubSpot, resulting in a 60% increase in response times and participant satisfaction.
  • Exceeded team and league recruitment goals by 33% through innovative outreach strategies and improved community relations.
  • Documented and resolved system which led to program.
  • Revised player satisfaction surveys, achieving 52% satisfaction rates and using insights to drive league improvement initiatives.
  • Directed league-wide sponsorship outreach campaign that increased sponsorship revenue by 51% in 2017.
  • Monitored participant feedback trends and proposed rule changes that resulted in 74% fewer complaints in successive seasons.
  • Supervised the onboarding and training of 16 new volunteers, ensuring compliance with league policies and increasing volunteer retention.

Affiliations

  • International Festivals & Events Association (IFEA)
  • National Intramural-Recreational Sports Association (NIRSA)
  • Association of Chief Executives of Sport (ACES)
  • Society of Women Engineers
  • Association of Event Organizers (AEO)
  • International Sports Professionals Association (ISPA)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Toastmasters
  • USA Volleyball

Certifications

  • Google Analytics Individual Qualification (GAIQ)
  • Certified Sports Administrator (CSA) – National Council of Youth Sports
  • National Alliance for Youth Sports (NAYS) Certified Youth Sports Administrator (CYSA)
  • Sports Law and Risk Management Certification – Sports Management Institute
  • Certified Youth Sports Leader – National Federation of State High School Associations (NFHS)
  • CompTIA Security+
  • Certified Sponsorship and Revenue Professional (CSRP) – International Ticketing Association (INTIX)
  • Logistics and Supply Chain Management Certification - Ironclad Systems
  • Microsoft Excel Specialist Certification
  • Certified Event Manager (CEM) – International Events Association

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