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Skills

  • Customer service
  • Vendor relationship management
  • Standard equipment
  • Managing audits and compliance programs
  • Operational improvement
  • Customized financial aid planning
  • Customer support for student inquiries
  • Regulatory compliance
  • Problem resolution
  • Process automation

Work Experiences

  • Achieved results in a two-year period.
  • Achieved funding increase in 2021.
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
  • Championed the transition to a paperless system for student loan documents, cutting administrative processing times by 48%.
  • Created customized financial aid plans.
  • Assisted over 13 students.
  • Analyzed repayment plan selections.
  • Collaborated with cross-departmental teams to identify $7 in possible savings by re-aligning scholarships, grants, and endowments for the Seattle campus.
  • Created long-term financial projections.
  • Achieved funding in 2019.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Cut down approval times by 63%.
  • Created financial tracking systems.
  • Collaborative and results-oriented Senior Financial Aid Officer.
  • Achieved Innovation Award for exceptional regulatory compliance.
  • Accomplished in the execution of financial literacy training programs, having improved student financial wellness and retention rates by 37% through consistent, targeted counseling.
  • Adept at managing complex loan packages.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed Senior Financial Aid Officer.

Accomplishments

  • Reduced inquiry response times by 35% through optimizing the financial aid office's communication and ticketing system.
  • Designed and delivered financial aid workshops, improving student understanding of aid options by 76% through in-person and virtual content.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as the primary point of contact for federal aid programs, maintaining a 29% compliance rate during internal audits.
  • Collaborated with other educational institutions to benchmark financial aid best practices, resulting in 13 best practice adoptions at Cedar Works.
  • Generated reports on student aid data trends using framework, improving counseling efficiency and increasing resource allocation accuracy.
  • Monitored student loan default rates, reducing default occurrences by 70% through proactive student outreach.
  • Documented and resolved framework which led to program.
  • Standardized reporting tools for financial aid scoring, increasing transparency and reducing human errors by 21%.
  • Delivered presentations on financial aid regulations to senior leadership, directly contributing to process improvements that saved 12 in annual costs.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Student and Family Loan Association for Policy and Compliance
  • Scholarship and Grant Coordination Network
  • Association of Financial Advisors for Educational Institutions
  • Association of Information Technology Professionals
  • Forum for Non-Profit College Financial Aid Officers
  • Society of Women Engineers
  • FAFSA Administrative Compliance Roundtable
  • American Marketing Association

Certifications

  • Data-Driven Financial Aid Professional (DDFAP)
  • National Association of Student Financial Aid Administrators (NASFAA) Certified Financial Aid Administrator® (CFAA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Student Financial Aid Application Specialist Certification (SFAASP)
  • Certified Higher Education Professional (CHEP)
  • Compliance Training for Aid Administrators (CTFAA)
  • Certified Financial Services Auditor (CFSA)
  • Certified Education Loan Collection and Default Management Specialist
  • National Direct Student Loan Management Certification
  • Certified Government Financial Manager (CGFM)

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