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Skills

  • Advocacy for underrepresented populations
  • MS Office
  • Communications
  • Family services
  • Supervision
  • Client needs assessment
  • Process improvement
  • Relationship development
  • Conflict resolution
  • Home Visit Coordination

Work Experiences

  • Achieved 77% reduction in escalated issues.
  • Collaborated with special education teams.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Communicated critical mental health resources to families.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Addressed digital safety and bullying prevention.
  • Boosted parent involvement in extracurricular activities by 48%.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Achieved results over 11 months.
  • Oversaw the delivery of category project by standard team, which resulted in framework.

Summaries

  • Achieved results within the first 16 weeks.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with students, families, and school administration.
  • Achieved a 54% reduction in delays.
  • Conducted 11 interventions with at-risk students.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept in organizing parent-teacher conferences.
  • Achieved a 49% improvement in student attendance.
  • Achieved a 62% reduction in escalated issues.
  • Consistent relationship-building efforts.

Accomplishments

  • Collaborated with team of 4 in the development of category.
  • Resolved product issue through consumer testing.
  • Facilitated bilingual family outreach programs, leading to 73% higher participation in parent-teacher meetings.
  • Created culturally sensitive programs to enable immigrant family integration into school activities, increasing involvement by 38%.
  • Identified at-risk students and engaged with their families, resulting in 61% improvements in academic performance.
  • Utilized initiative to track and manage family communications, reducing missed follow-ups by 70% over 11 months.
  • Standardized processes for documenting family grievances, reducing response times by 16 days over 17 months.
  • Developed and managed a family support hotline, reducing average call resolution time by 53% in 2024.
  • Led a successful initiative to enhance parent-teacher communication platforms, boosting parent engagement ratings by 59% in 2020.
  • Partnered with community organizations to offer resource fairs for families, increasing access to critical services by 19% in 2021.

Affiliations

  • Society of Human Resource Management
  • Mentor with National School Climate Center (NSCC)
  • International Association of Administrative Professionals
  • Toastmasters
  • Family Support Network (FSN) Chapter Member
  • Collaborative for Academic, Social, and Emotional Learning (CASEL) Contributor
  • Association for Supply Chain Management (APICS)
  • Board Member, Early Childhood Family Education (ECFE) Program
  • International Council of Nurses
  • American Marketing Association

Certifications

  • Certified Nonprofit Professional (CNP) 2015
  • Certified Family Intervention Specialist - 2020
  • Handle with Care Behavioral Management Certification - Lakeside Partners
  • CPR and First Aid Certification framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+

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