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Skills

  • Customer service
  • Family support hotline management
  • Interpersonal communications
  • Advocacy for underrepresented populations
  • Supervision
  • Confidentiality in sensitive cases
  • File management
  • Family services
  • Family engagement strategies
  • Community Resource Navigation

Work Experiences

  • Answered 4 calls per 6 months to help customers with their questions and concerns.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 23% improvement in early intervention referrals.
  • Achieved 85% higher access to services.
  • Built strong relationships with families.
  • Advocated for underrepresented families, ensuring their equitable access to school resources and support services.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Achieved a 57% boost in parental satisfaction.

Summaries

  • Advocated for parents.
  • Adept in organizing parent-teacher conferences.
  • Collaborated with students, families, and school administration.
  • Adept in organizing culturally sensitive parent-teacher conferences, increasing participation by 76% while ensuring all voices are represented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Conducted workshops on digital safety.
  • Achieved attendance increases of 52%.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Collaborated with education and mental health professionals.

Accomplishments

  • Led training sessions for teachers on family engagement best practices, increasing staff participation rates by 51%.
  • Utilized initiative to track and manage family communications, reducing missed follow-ups by 70% over 11 months.
  • Implementing student absentee monitoring by collaborating with families, reducing chronic absenteeism by 81% over 17 months.
  • Completed over 9 home visits to offer guidance and support, resulting in a 50% increase in student attendance rates.
  • Documented and resolved framework which led to method.
  • Hosted family workshops on digital literacy, improving parent access to online student portals by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standardized processes for documenting family grievances, reducing response times by 16 days over 17 months.
  • Created a culturally adapted outreach strategy to engage immigrant families that increased participation by 55% in 16 months.
  • Collaborated with social workers and teachers to implement behavior management plans, reducing disruptive incidents by 16%.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • Mentor with National School Climate Center (NSCC)
  • Member, School Social Work Association of America (SSWAA)
  • Caseworker with National Alliance on Mental Illness (NAMI) compliance
  • Parent-Teacher Association (PTA) Leadership Liaison
  • Regional Lead, Student Attendance Improvement Consortium
  • American Medical Informatics Association
  • Member, American Association of Child and Adolescent Counseling (AACAC)
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Nonprofit Professional (CNP) 2015
  • Certified Public Accountant
  • Certified Child Advocacy Studies (CCAS) - Beacon Labs
  • Certified Social Services Designee - 2022
  • Certified Mediator - Family Conflict Resolution 2016
  • National Certified School Counselor (NCSC) - Meridian
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)

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