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Skills

  • Project organization
  • Property tours and inspections
  • Process improvement
  • Customer service-focused
  • Report writing
  • Conflict resolution
  • Budgets
  • Product testing
  • Materials preparation
  • Operational improvement

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Site Property Manager every several months.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Kept track of everything.
  • Measured yardage and looked for stray golf balls.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Ensured that a sufficient number of units were available for sale at all times.

Summaries

  • Talented professional regarded as a capable leader and committed problem solver.
  • Adaptable, tenacious, and capable project manager with over 18 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Framework and program are examples of abilities.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Talented business manager with a track record of success in both operations and leadership.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Real Estate.

Accomplishments

  • Developed marketing strategies, including digital advertisements and local networking, that increased tenant leads by 65% over the past year at procedure.
  • Forecasted operating expenses and identified cost-saving opportunities, leading to a 48% budget surplus over 12 consecutive fiscal years.
  • Directed property renovations that increased property value by 66%, including overseeing budget allocation, contractor management, and adherence to project timelines.
  • Developed and maintained vendor relationships, lowering contractor service costs by 66% while maintaining high-quality standards across multiple properties.
  • Designed a comprehensive property inspection checklist to address potential issues before they escalated, reducing tenant complaints by 68%.
  • Documented and resolved metric which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented new tenant screening processes, leading to an improvement in tenant quality and a reduction in delinquent rent accounts by 23%.
  • Leveraged SAP to streamline tenant communications, resulting in a 53% improvement in tenant engagement and quicker problem resolution.
  • Managed 14 residential and commercial properties, optimizing tenant satisfaction and increasing occupancy rates by 26% through targeted marketing and effective problem-solving strategies.

Affiliations

  • Graduate of Property Management Program 2015, Meridian
  • American Medical Informatics Association
  • Real Estate Management Certificate, Beacon Labs 2018
  • Society of Women Engineers
  • Freemason
  • National Association of Social Workers
  • Lions Club
  • Real Estate Board Membership - State of Denver
  • Member, Residential Real Estate Council
  • American Marketing Association

Certifications

  • OSHA 30-Hour Construction Safety and Health Certification
  • Leasing Consultant Certification - National Apartment Leasing Professional (NALP)
  • National Apartment Leasing Professional (NALP) - National Apartment Association
  • Low-Income Housing Tax Credit (LIHTC) Certification - National Association of Home Builders (NAHB)
  • Certified Public Accountant
  • CompTIA Network+
  • HOA Property Management Certification - Community Associations Institute (CAI)
  • Certificate in Strategic Property Management - program
  • Certified Professional of Occupancy (CPO) - National Affordable Housing Management Association (NAHMA)
  • Building Operator Certification (BOC) - Northwest Energy Efficiency Council

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