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Skills

  • Team building
  • Continuous process improvement
  • MS Office
  • Performance optimization
  • Problem resolution
  • Technical analysis
  • Change Management Oversight
  • First Aid/CPR
  • Cloud migration strategy
  • Customer service

Work Experiences

  • Achieved $13 in annual savings.
  • Was in charge of overseeing internal reporting protocols for system malfunction incidents, as well as designing pre-rendered incident report formats to speed up response times.
  • Achieved results within 14 months.
  • Achieved a 42% reduction in system crashes.
  • Coordinated disaster recovery planning and executed workflow optimization, ensuring zero data loss during an unplanned outage in 2018.
  • Advised technical staff on system improvements, emphasizing the importance of maximizing return on investment (ROI).
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Assisted in the onboarding of high-profile clients, going above and beyond to encourage the development of strong business relationships.
  • Collaborated with legal and compliance teams to ensure that all IT systems adhered to standard, resulting in a successful audit.

Summaries

  • Takes responsibility for uptime, performance metrics, and reliability.
  • Clear understanding of project management and vendor management as well as quality assurance training.
  • Achieved zero downtime.
  • Accomplished system improvements of 51% stability.
  • Achieved swift recovery during unexpected outages in 2019.
  • Adapted to disruptions in 2022.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Achieved flawless audits.
  • Manage system types ranging from metric to initiative with confidence.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Scoped and supervised the installation of Power BI systems, leading to an uptime increase of 58% across multiple data centers.
  • Designed and executed Windows/Linux server administration procedures that reduced downtime by 25% in the past year.
  • Designed a new role-based access control (RBAC) policy that reduced privileged access risks, achieving a 76% drop in potential data breaches.
  • Improved firewall configurations to block unauthorized access, resulting in a 51% reduction in security incidents over several months.
  • Worked on a successful migration to cloud-based networking for Tableau, reducing physical maintenance costs by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated a company-wide transition to a cloud-first strategy, saving over 69% in infrastructure costs by 2015.
  • Successfully implemented incident response procedures that reduced average response time to cyber threats by 81%.
  • Collaborated with team of 3 in the development of procedure.
  • Led a cross-functional team in transitioning database systems from category to process, enhancing data retrieval speeds by 20%.

Affiliations

  • Enterprise IT Architecture Advisory Group
  • Cloud Native Computing Foundation (CNCF)
  • Virtualization and Cloud Infrastructure Association (VCIA)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Freemason
  • International Society of Automation (ISA)
  • Society for Information Management (SIM)
  • Certified Data Center Management Professional (CDCMP) Program
  • Toastmasters

Certifications

  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Network Associate (CCNA)
  • Google Cloud Professional Cloud Architect
  • Certified Kubernetes Administrator (CKA)
  • Certified Information Security Manager (CISM)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Oracle Cloud Infrastructure Architect Professional
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified

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