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Skills

  • Seasoned in medical clinical procedures
  • Medical Software Integration
  • Cross-functional team leadership
  • Patient Referral Systems Management
  • Therapy programs
  • HIPAA compliance standards
  • Pre-authorization and Insurance Liaison
  • Project oversight
  • Onboarding process efficiency
  • Cost reduction strategies

Work Experiences

  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Collaborated with social workers and medical staff to develop care plans for high-risk patients, reducing hospital readmission rates by 74% points.
  • Collaborated with social workers and medical staff.
  • Achieved President's Club for medical excellence in 2018.
  • Communicated directly with patients and their families, ensuring 54% resolution of complaints within 2 days of filing.
  • Achieved Outstanding Service Award for outstanding compliance.
  • Collaborated with the IT team to troubleshoot and resolve issues with medical billing software, resulting in 2% fewer claim errors in 2015.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 9%.
  • Collaborated with the IT team.
  • Achieved a 6% increase in accurate patient records.

Summaries

  • Achieved results at Raleigh clinic.
  • Accomplished this in 2021.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Bringing a successful career history of more than 12 years to the table.
  • Achieved results over 5 months.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A gifted individual who speaks 10 languages fluently.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Streamlined administrative workflows, reducing clinic operational bottlenecks and increasing resource availability for clinical tasks by 64%. Program implemented within 17 weeks.
  • Proactively handled all patient complaints and inquiries, maintaining 44% positive feedback rate over a 11-month period.
  • Developed clinical dashboards to track key performance indicators (KPIs), helping management identify and address workflow inefficiencies within 7 months.
  • Reduced patient intake processing time by 62% through the optimization of forms and communication protocols, enabling clinic to accommodate 5 additional patients daily.
  • Developed patient feedback program which resulted in a 44% improvement in patient satisfaction at Boston clinic.
  • Identified gaps in compliance training and developed a new education module, increasing completion rates by 63% in 2015.
  • Directed the revision of patient discharge protocols, reducing average discharge preparation time by 52% and cutting down on hospital stay durations.
  • Successfully negotiated new vendor contracts, lowering clinic supply costs by 62% while improving the quality of medical supplies delivered.
  • Designed a quality assurance program that improved compliance with regulatory standards, resulting in a 57% reduction in cited violations by program.
  • Partnered with nursing and administrative teams to introduce a streamlined triage system, reducing patient wait times in the clinic by 85%.

Affiliations

  • American Academy of Ambulatory Care Nursing (AAACN)
  • National Patient Advocate Foundation (NPAF)
  • Rotary International
  • Case Management Society of America (CMSA)
  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • American Health Information Management Association (AHIMA)
  • American Public Health Association (APHA)
  • Association for Supply Chain Management (APICS)
  • National Healthcareer Association (NHA)
  • International Association of Healthcare Central Service Materiel Management (IAHCSMM)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified EHR Adoption Specialist standard - Specialist in electronic health record deployment
  • Certified Public Accountant (CPA)
  • Certified Electronic Health Records Specialist (CEHRS) - initiative
  • CompTIA A+ Technician
  • Certified Healthcare Administrative Professional (cHAP) - category
  • Certified Specialist in Managed Care (CSMC) framework
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)

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