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Skills

  • Hiring and recruitment
  • Healthy meal preparation
  • Seasoned in medical clinical procedures
  • Critical Thinking in Patient Scenarios
  • Relationship building and retention
  • Patient education and counseling
  • Training and mentoring
  • Accreditation coordination
  • Project oversight
  • Health metrics improvement

Work Experiences

  • Collaborated with social workers and medical staff.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $14 operating budget.
  • Audited patient files to verify insurance pre-authorization documentation, reducing billing delays by $10.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Achieved a 59% reduction in turnover.
  • Collaborated with social workers and medical staff to develop care plans for high-risk patients, reducing hospital readmission rates by 74% points.
  • Assisted in preparing clinical sites for health inspections.

Summaries

  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.
  • Achieved results within a 15-month timeframe.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Coordinate patient admission and discharge.

Accomplishments

  • Collaborated with the compliance team to adopt system ensuring timely and accurate reporting to meet program standards.
  • Implemented a real-time scheduling system that reduced patient no-show rates by 77% and optimized clinical time management.
  • Implemented hospital readmission reduction strategies, decreasing readmission rates by 16% over a period of 14 months at Raleigh.
  • Optimized inventory management system, achieving a $5 annual savings in overhead costs by streamlining purchasing protocols for medical supplies.
  • Partnered with nursing and administrative teams to introduce a streamlined triage system, reducing patient wait times in the clinic by 85%.
  • Initiated patient education programs to support treatment adherence, resulting in a 41% decrease in no-shows or treatment drop-offs.
  • Collaborated with team of 18 in the development of framework.
  • Spearheaded the integration of QuickBooks medical software, training 14 clinical staff members and reducing data input errors by 63%. Project completed within 15 months ahead of schedule.
  • Developed clinical dashboards to track key performance indicators (KPIs), helping management identify and address workflow inefficiencies within 7 months.
  • Proactively handled all patient complaints and inquiries, maintaining 44% positive feedback rate over a 11-month period.

Affiliations

  • Project Management Institute
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • International Association of Healthcare Central Service Materiel Management (IAHCSMM)
  • Jaycees
  • American Society for Quality (ASQ) Healthcare Division
  • International Council of Nurses
  • Medical Library Association (MLA)
  • Association of Medical Office Managers (AMOM)
  • Association of Information Technology Professionals
  • Patient Advocate Certification Board (PACB)

Certifications

  • CompTIA A+ Technician
  • Certificate in Health Administration procedure
  • Advanced HIPAA Certification category
  • Telehealth Coordinator Certification system
  • Basic Life Support (BLS) Certification standard - Proficient in emergency response techniques
  • Patient Access Certification (CAPA) program – Trained in patient registration and financial counseling
  • Health Information Technology Certification - American Health Information Management Association (AHIMA)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Administrative Professional (cHAP) - category

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