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Skills

  • Distributed Team Communication Tools (SAP)
  • Pharmacy operations management
  • Multidisciplinary team collaboration
  • Daily Clinic Capacity Expansion
  • Cross-functional team leadership
  • Cost reduction strategies
  • Patient education and counseling
  • HIPAA compliance standards
  • Onboarding process efficiency
  • Collaborative care plan development

Work Experiences

  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Conducted regular training programs for existing staff on updated medical protocols, improving procedural adherence by 53% points.
  • Addressed and resolved over 12 patient concerns.
  • Achieved a 65% improvement in health metrics.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Assisted in preparing clinical sites for health inspections.
  • Conducted regular training programs for staff.
  • Achieved a 64% improvement in performance tracking.
  • Communicated directly with patients and their families, ensuring 54% resolution of complaints within 2 days of filing.

Summaries

  • Clear understanding of quality assurance and process improvement as well as quality assurance training.
  • Exceptional communicator and proven problem solver.
  • Achieved faster pre-authorization processes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Entry-level Pharmacy Manager with exceptional process improvement and project management knowledge.
  • Accomplished Clinical Support Coordinator, successfully reducing patient wait times by 69% over 17 months through innovative scheduling and referral system enhancements.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Clinical Support Coordinator with 15 years of successful workflow optimization and vendor management experience.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.

Accomplishments

  • Implemented electronic health record (EHR) compliance protocol, enhancing data accuracy and reducing audit preparation time by 72%. Completed within 15 months.
  • Collaborated with the IT and clinical teams to seamlessly deploy Jira, decreasing manual data entry workload and increasing reporting accuracy by 83%.
  • Improved patient satisfaction scores by 61% through the deployment of targeted service improvement initiatives, including communication enhancements and feedback loops.
  • Coordinated interdisciplinary team to revamp patient referral workflow, cutting patient wait times by 83% within 16 months.
  • Managed 6 clinical team members, ensuring smooth shift handovers and high patient care continuity during staff transitions.
  • Developed patient scheduling optimization strategies leading to a 76% increase in clinic efficiency and improved appointment accessibility.
  • Initiated patient education programs to support treatment adherence, resulting in a 41% decrease in no-shows or treatment drop-offs.
  • Led insurance claim follow-up initiative, successfully recovering $14 in delayed or underpaid claims within 2017, surpassing revenue targets.
  • Optimized inventory management system, achieving a $5 annual savings in overhead costs by streamlining purchasing protocols for medical supplies.
  • Standardized cross-departmental reporting procedures, cutting information retrieval time by 20% and contributing to faster decision-making processes.

Affiliations

  • Medical Group Management Association (MGMA)
  • Society of Human Resource Management
  • Toastmasters
  • National Healthcareer Association (NHA)
  • American Public Health Association (APHA)
  • Rotary International
  • American Academy of Ambulatory Care Nursing (AAACN)
  • American Health Information Management Association (AHIMA)
  • International Association of Healthcare Central Service Materiel Management (IAHCSMM)
  • American Society for Quality (ASQ) Healthcare Division

Certifications

  • Salesforce
  • Patient Access Certification (CAPA) program – Trained in patient registration and financial counseling
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified EHR Adoption Specialist standard - Specialist in electronic health record deployment
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Outpatient Coder (COC) system - Specialization in outpatient payment systems
  • Advanced HIPAA Certification category

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