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Skills

  • Report writing
  • Problem resolution
  • Customer service
  • Budgets
  • User interface understanding
  • Team building
  • Dinner service planning
  • Team Leadership
  • Category equipment
  • Risk management processes and analysis

Work Experiences

  • Assisted in developing a training manual for financial aid counselors, resulting in more efficient onboarding of new staff.
  • Advised students and parents on eligibility for various grants, scholarships, and loans, resulting in a 52% increase in completed applications.
  • Had an excellent attendance record and was always on time for work.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 83% decrease in ineligible awards.
  • Increased the effectiveness of department personnel by conferring with Financial Aid Student Assistants to rebalance classes, increase resource utilization, and integrate new technology.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Answered over 17 student queries via phone, email, and in-person consultations, improving overall department responsiveness by 71%

Summaries

  • Achieved 71% accuracy rate.
  • Advised parents on financial aid options.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Financial Aid Student Assistant is a multi-talented Financial Aid Student Assistant who is consistently rewarded for planning and operational improvements.
  • Attended by over 9 students.
  • Among his accomplishments is the creation of a framework app for use in the program industry.
  • Boosted participation in aid programs by 39%.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in reconciling financial aid discrepancies, successfully reinstating $10 in unused funds for re-allocation.
  • Analyzed financial aid appeals, helping identify patterns and trends that led to policy updates which cut down appeal processing times by 74% days.
  • Resolved product issue through consumer testing.
  • Utilized program to record and manage student loan applications, reducing application processing time by 4 days.
  • Reduced loan disbursement turnaround time by 5 days by optimizing internal review workflows with the use of Microsoft Excel and macros.
  • Prepared and reviewed financial aid reports for accreditation reviews, achieving 72% institutional compliance for audit submissions in 2017.
  • Implemented new workflows for processing institutional scholarships, improving transparency and speed that led to 84% faster award announcements.
  • Provided administrative support for financial aid presentations and community outreach efforts, doubling attendance rates and student engagement with financial aid services.
  • Supported review of Federal student loan reports to identify errors, resolving discrepancies worth $6, ensuring accuracy in aid distribution.

Affiliations

  • Society of Women Engineers
  • Society of Human Resource Management
  • Toastmasters
  • Membership in National University Consultative Financial Aid Board
  • University Financial Services Advisory Committee Portland
  • Supporter of the FAFSA Completion Campaign Initiative
  • Member of Group Focused on Grants and Scholarships for Students
  • Freemason
  • Committee for International Student Financial Guidance
  • Involvement in the College Scholarship Leadership Program

Certifications

  • Data Entry Specialist Certification by Vantage using Jira
  • Certification in Financial Aid Application Processing by standard
  • Financial Aid Administration Leadership Certification by system
  • Advanced Excel for Data Analysis in Financial Aid Management Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Loan Officer in Financial Aid Management Systems (CLO-FAMS)
  • Certified Fraud Examiner (CFE) with Financial Aid Focus
  • Certified Public Bookkeeper (CPB) by Brightline
  • Certified Protection Officer (CPO)
  • Microsoft Certified Systems Engineer (MCSE)

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