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Skills

  • Pricing tool development
  • Hardware evaluation
  • Inspection reviews
  • Operational improvement
  • Public speaking
  • Extremely organized
  • Clerical support
  • Team Leadership
  • Data entry
  • Document scanning

Work Experiences

  • Achieved faster approval times by 66%.
  • Kept the institution financially sound by keeping detailed records and tracking expenses.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Increased the effectiveness of department personnel by conferring with Financial Aid Student Assistants to rebalance classes, increase resource utilization, and integrate new technology.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Assisted in developing a training manual.
  • Transported Microsoft Excel to the past year customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Advised students and parents on eligibility for various grants, scholarships, and loans, resulting in a 52% increase in completed applications.

Summaries

  • Boosted application completion rates by 17% %.
  • Achieved a 56% reduction in unresolved cases.
  • Collaborated with financial aid and process.
  • Assisted in creating an onboarding manual.
  • Knowledgable in a variety of design and testing methodologies.
  • Financial Aid Student Assistant with 11 years of successful client relations and strategic planning experience.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Achieved 71% accuracy rate.
  • Top-producing salesperson and industry expert in Accounting and Finance.
  • Attended by over 9 students.

Accomplishments

  • Assisted in the design and facilitation of student workshops on completing FAFSA applications, resulting in a 63% decrease in rejected or incomplete applications.
  • Processed re-evaluations for students flagged for academic progress issues, reducing delays in aid continuation by 9 weeks.
  • Helped establish a more efficient meeting system between departments, reducing cross-team communication delays on loan disbursement updates by 10 hours.
  • Tracked and monitored scholarship recipients' progress and eligibility requirements, reducing award forfeiture by 22% through proactive student outreach.
  • Initiated a financial literacy campaign targeting underclassmen, helping increase overall FAFSA completion rate by 53% over one year.
  • Implemented new workflows for processing institutional scholarships, improving transparency and speed that led to 84% faster award announcements.
  • Administered student work-study budget tracking, ensuring real-time funding data was accessible, reducing overspending by $13.
  • Participated in reconciling financial aid discrepancies, successfully reinstating $10 in unused funds for re-allocation.
  • Advanced financial reporting processes using Microsoft Excel pivot tables, reducing financial review times for critical aid programs by 80% days.
  • Analyzed financial aid appeals, helping identify patterns and trends that led to policy updates which cut down appeal processing times by 74% days.

Affiliations

  • Rotary International
  • Certification in Document Management Systems Six Sigma
  • U.S. Department of Education Federal Student Aid Programs
  • Supporter of the FAFSA Completion Campaign Initiative
  • Participant in Financial Aid Policy Change Forums
  • Involvement in the College Scholarship Leadership Program
  • Membership in College Finance Peer Mentorship Program
  • Toastmasters
  • Volunteer at Local Financial Literacy Nonprofit
  • Membership in National University Consultative Financial Aid Board

Certifications

  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Financial Services Customer Care Professional by Cedar Works
  • NASFAA Credentials: Cost of Attendance
  • Google Certified Professional Cloud Architect
  • National Association of Student Financial Aid Administrators (NASFAA) Certified Financial Aid Administrator® (CFAA)
  • Certified Fraud Examiner (CFE) with Financial Aid Focus
  • Certified Higher Education Professional in Financial Aid by program
  • Certified Administrative Professional (CAP)
  • Database Management Certification within Financial Aid Systems by system

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