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Skills

  • Basic knowledge of vital signs monitoring
  • Effective shift handover practices
  • Communication skills with healthcare teams
  • Process equipment
  • Relationship development
  • Team management
  • Medical office administration
  • Family liaison and communication
  • Patient Assessments
  • Compassion in dealing with distressed patients

Work Experiences

  • Achieved reduction on the medical-surgical floor over several months.
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Assisted in implementing fall prevention protocols.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Built rapport quickly with patients.
  • Conducted patient mobility rounds every metric.
  • Achieved a 31% reduction in anxiety-related incidents.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Achieved a 15% decrease in fall-related incidents in 2017.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.

Summaries

  • Applied conflict resolution skills.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Achieved results across 2018.
  • Compassionate and attentive Patient Safety Aide consistently contributing to patient welfare by reducing dissatisfaction reports by 46% through diligent handover processes.
  • Patient Safety Aide with extensive knowledge of medical policies and regulations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Patient Safety Aide with a history of leading safety initiatives that resulted in measurable improvements in fall prevention and overall patient care quality.
  • Collaborative professional adept at working alongside multidisciplinary teams to implement individualized care plans, consistently improving patient outcomes in high-risk situations.
  • Applied risk mitigation strategies.

Accomplishments

  • Successfully completed daily audits of safety equipment, ensuring zero equipment-related incidents for 5 consecutive months.
  • Identified and reported environmental hazards, ensuring zero delays in patient care related to safety issues.
  • Accurately documented all incidents in Workday, leading to a 84% improvement in reporting compliance.
  • Collaborated with product to modify patient engagement processes, leading to a 62% improvement in adherence to treatment plans.
  • Volunteered for additional shifts during increased patient load, improving care efficiency and lowering overtime costs by 66%.
  • Helped oversee transfer processes for 13 patients daily, maintaining a zero incident rate related to improper transfers.
  • Engaged patients during distressing situations, utilizing de-escalation techniques to minimize the use of physical restraints to 16 times in 2019.
  • Supported interdisciplinary team communication through timely and concise reports, contributing to a decrease in response times to patient needs by procedure.
  • Reduced delays in patient transport by implementing a streamlined scheduling system, reducing wait times by 71%.
  • Reported all safety incidents immediately according to hospital protocols, resulting in timely interventions and zero patient harm incidents in 2020.

Affiliations

  • American Hospital Association’s Team Training Program
  • Jaycees
  • Toastmasters
  • Patient Safety Movement Foundation (PSMF)
  • Project Management Institute
  • International Association of Administrative Professionals
  • Institute for Patient- and Family-Centered Care (IPFCC)
  • Healthcare Environment Safety and Facilities Management (HESFM) Membership
  • National Association of Social Workers
  • International Council of Nurses (ICN) - Patient Safety Working Group

Certifications

  • Certified Observation Nursing Assistant (ONA) – Summit Group
  • Certified Patient Care Technician (CPCT/A) - National Healthcareer Association
  • Basic Life Support (BLS) for Healthcare Providers – Atlanta / 2020
  • SHRM Certified Professional (SHRM-CP)
  • Certified Assisted Living Caregiver (CALC) – Brightline
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Healthcare Provider (CHP) – Lakeside Partners

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