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Skills

  • Order accuracy and attention to detail
  • Administrative support
  • Planning and coordination
  • Customer service excellence
  • Food handling safety protocols
  • Health and safety regulation compliance
  • MS Office
  • Handling complex customer requests
  • Menu item familiarity
  • Patient relations

Work Experiences

  • Served water and soft drinks and made specialty drinks, carefully mixing and pouring to ensure that ingredients were balanced and that layering and other visual effects were achieved.
  • Working well with other food service team members helped me build brand loyalty and achieve customer satisfaction.
  • Accomplished this within 2016.
  • Assisted in catering orders for private events, assembling custom platters of meats, cheeses, and bread for up to 13 guests.
  • Assisted in the development of the safety and sanitation training module, which reduced workplace incidents by 36%.
  • Assisted in the development of the sanitation training module.
  • Entered requested menu items into the POS terminal and customized orders with substitutions and add-ons.
  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.
  • Co-developed seasonal deli promotions.
  • Boosted customer satisfaction.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Multitasker with a track record of meeting team and customer needs effectively.
  • Proficient in promoting system by leveraging risk assessment and performance reporting knowledge.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • When managing multiple tasks and communicating with customers, he remains calm and focused.
  • Deli Server with budget management and cross-functional collaboration abilities.
  • Deli Server for process establishments is a knowledgeable food service worker with a strong background.
  • Worker in the system industry with 18 years of experience in the food service industry.
  • Reliable Food Service Worker capable of quickly taking orders and preparing food.

Accomplishments

  • Improved inventory management system by adopting real-time tracking software, which cut stock discrepancies by 25% and reduced excess ordering.
  • Mentored junior team members, resulting in a 63% improvement in order accuracy and 7-minute reduction in service times.
  • Created upselling scripts and trained staff to use trigger words, increasing premium product sales by 66% over 6-month test period.
  • Prepared deli products following precise ingredient specifications, resulting in consistent quality and meeting daily service targets.
  • Recognized as 'Employee of the Month' for consistently exceeding daily productivity targets and delivering unparalleled customer support.
  • Streamlined the stock rotation process, reducing product waste by 76% and improving stock availability during peak hours.
  • Maintained a bi-weekly 9-point checklist for health and safety inspections, ensuring full compliance with local, state, and federal standards.
  • Oversaw transition to digital order system, reducing order errors by 52% and improving overall service delivery.
  • Helped optimize kitchen and deli prep workflows through process automation, resulting in customer service time improvements by 80%.
  • Led the team in executing large volume orders quickly and efficiently, contributing to a 79% increase in catering revenue over 15-month period.

Affiliations

  • Statewide Certification in Food Allergen and Dietary Restrictions Awareness, 2017
  • Participant, ServSafe Food Handler Certification Course, 2022
  • Certified Sandwich Artist, procedure, 2023
  • Certificate of Recognition, Customer Service Skills Enhancement, 2016
  • Member, Retail, Wholesale and Department Store Union, system
  • Membership, United Food and Commercial Workers International Union (UFCW), framework
  • Certified Food Safety Manager, ServSafe, 2022
  • Completion, Sanitation and Health Inspection Standards Course, 2018
  • Member, National Restaurant Association, 2021-Present
  • Member, Food Marketing Institute (FMI), metric

Certifications

  • Advanced Deli Meat and Cheese Slicing Techniques Training - Brightline - 2019
  • Catering and Event Management Certification - 2015
  • Association for Project Management (APM)
  • Safe Food Handling Practices Certificate - method - 2018
  • Workplace Conflict Resolution for Food Handlers - 2021
  • Certified Health & Safety Food Standards Training - category - 2023
  • Forklift Operator Certification for Inventory Stocking - 2019
  • Certified Food Safety Professional (CFSP) - 2015
  • CPR and First Aid Certification (method, 2018)
  • SHRM Senior Certified Professional (SHRM-SCP)

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