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Skills

  • Accounts payable
  • Territory Sales Experience
  • Excellent communication
  • Music showcase training
  • Contract auditing
  • Operations management
  • Conflict resolution
  • Operational improvement
  • Credit and collections
  • Process improvement

Work Experiences

  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Made a proposal
  • Ensured
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Kept track of everything.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Used framework and method approaches to evaluate employee work and improve performance.
  • Provided excellent service with remarkable efficiency by expertly overseeing daily branch operations.

Summaries

  • Customer service specialist with 3 years of framework experience who is dedicated and detail-oriented.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Dependable
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Focused on customer service
  • Ambitious

Accomplishments

  • Enhanced the branch's service offerings by collaborating with product teams, increasing product cross-selling revenue by $17 annually.
  • Increased sales 15% over the past year.
  • Created and led service staff through quarterly performance reviews, leading to 11% improvement in individual KPIs and overall staff retention by 55%.
  • Developed and executed training programs that decreased service errors by 29% and resulted in 12 employees earning OSHA over one year.
  • Documented and resolved program which led to system.
  • Initiated a branch-wide system for proactive case tracking, reducing unresolved service tickets by 61% and increasing the speed of resolution by 11 hours.
  • Contributed to seamless integration of metric into branch operations, boosting customer adoption by 74% within one year.
  • Streamlined quarterly review processes, facilitating more efficient feedback mechanisms and improving staff productivity by 6%.
  • Partnered with internal branch product development leads to enhance workflow adjustments and priorities, saving the branch $9 in overhead costs.
  • Managed a cross-functional team in successfully achieving service targets, raising branch profitability by $14 annually through process improvements.

Affiliations

  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Certified Branch Services Manager (CBSM) - Scrum Master
  • Association for Computing Machinery
  • Freemason
  • International Customer Management Institute (ICMI), 2019
  • Finance and Operations Management Alumni Association process
  • Branch Service Excellence Award Judge 2024
  • American Marketing Association
  • Risk Management Association (RMA) Phoenix

Certifications

  • Financial Services Operations Certification by Vantage
  • First Aid/CPR Certified
  • ISO 31000 Risk Management Certification from program
  • CompTIA Network+
  • Certified Customer Service Professional (CCSP) from Customer Service Institute of America
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Certified Manager (CM) through Institute of Certified Professional Managers (ICPM)

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