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Skills

  • Network hardware installation support (method)
  • Bandwidth capacity planning and optimization
  • Regulatory compliance
  • Root cause analysis
  • Problem resolution
  • Data loss prevention (DLP) protocols
  • Experience with Lakeside Partners firewalls (framework)
  • Preparation of performance reports and actionable insights
  • Component installation
  • Network bottleneck identification and resolution

Work Experiences

  • Connected 8 remote employees securely to company servers.
  • Coordinated VLAN configurations in Brightline switches.
  • Achieved a 82% reduction in Mean Time to Resolution (MTTR).
  • Transported Workday to 6 months customer locations.
  • Aligned solutions with company's future expansion goals.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed DDoS attacks during peak hours.
  • Collaborated with the IT team to design and implement a scalable VLAN subnetting for 5-user departments.
  • Collaborated with database administrators.
  • Configured DNS and DHCP servers.

Summaries

  • Contributed to an overall increase in productivity.
  • Configured and maintained DNS/DHCP services.
  • Collaborated with the IT team.
  • Automated repetitive tasks related to network diagnostics.
  • Achieved fast troubleshooting.
  • Adept at maintaining device inventory for network resources, ensuring 33% resource allocation efficiency for hardware requests.
  • Contributed significantly to a cross-functional team in deploying firewall optimizations, increasing network security standards by 81%.
  • Maintaining current software and hardware to meet user needs is a skill.
  • Adept in security vulnerability management.
  • Networking Intern with 6 years of successful risk assessment and performance reporting experience.

Accomplishments

  • Assisted in deploying a company-wide VPN service for 12 remote employees, ensuring secure access to internal resources.
  • Provided network support during a large-scale data center upgrade, delivering 68% better system reliability post-completion.
  • Supported end-users with remote desktop services, achieving a 63% satisfaction rate in post-resolution feedback.
  • Led network audits for 4 subnets, identifying misconfigurations and improving overall network efficiency by 85%.
  • Collaborated on implementing security policies that reduced unauthorized access to internal systems by 40%.
  • Worked on network simulations to enhance load balancing techniques, ensuring even distribution of traffic during peak hours.
  • Developed an internal knowledge base documenting common network issues and resolutions, reducing support ticket resolution time by 68%.
  • Participated in the testing and deployment of network performance tuning strategies that enhanced throughput by 19%.
  • Reduced troubleshooting resolution times by 22% after implementing automated scripts for network diagnostics and monitoring.
  • Collaborated with team of 16 in the development of initiative.

Affiliations

  • Student Member, IEEE Communications Society Denver standard
  • Association for Computing Machinery
  • Student, VMware Academic Program (VMAP) initiative
  • Active Member, Association for Computing Machinery (ACM), 2017 - Present
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Member, Open Networking Foundation (ONF) – process
  • Participant, Google Cloud Networking Certification Program 2015
  • Attendee, VMware Network Fest 2021

Certifications

  • CompTIA A+ Technician
  • Certified Information Security Manager (CISM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Cloud Security Professional (CCSP)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate Security (CCNA Security)
  • Wireshark Certified Network Analyst (WCNA)
  • CompTIA Linux+
  • Cisco Certified Internetwork Expert (CCIE)

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