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Skills

  • External servicing
  • Process improvement
  • Event planning and coordination
  • Guest satisfaction specialist
  • Conflict resolution
  • Guest experiences
  • Crew assistance
  • Marketing
  • Crew coordination
  • Diligent

Work Experiences

  • Increased market share by over 13% YOY by metric.
  • Worked with a variety of team members to ensure that guest requests were handled correctly and promptly.
  • Escorted guests to their assigned rooms, which included transporting luggage and following up on special requests for accommodations.
  • Transported Asana to 6 months customer locations.
  • Achieved team recognition for successfully managing overcapacity events by streamlining entry processes and crowd flow management.
  • Coordinated helped me improve customer service ratings.
  • Had an excellent attendance record and was always on time for work.
  • Program increased hotel revenue, profits, and market share.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept my team up to date on changes to the hotel's products, services, pricing, and policies.

Summaries

  • Focused on customer service
  • Innovative
  • Possessing a strong work ethic as well as a motivated, customer-focused personality.
  • Looking for a job as a flight attendant to provide excellent customer service to passengers.
  • With a bachelor's degree in communications, she is imaginative and entertaining.
  • Professional with exceptional hospitality skills who is friendly and bilingual.
  • Exceptional at verifying the validity of credentials and tickets.
  • Looking for a job as a Ramp Agent with a well-known company.
  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • Employee who thinks critically and manages her time well.

Accomplishments

  • Collaborated with event organizers to facilitate on-site ticket up-sales, increasing total ticket revenue by 52% over the previous year.
  • Optimized staff allocation during multiple-entry points, which decreased customer wait times by 70% at large events.
  • Trained and supervised a team of 11 entry staff during process, resulting in improved entry efficiency and minimal guest confusion.
  • Provided immediate and courteous dispute resolution for ticket discrepancies, achieving a 78% customer complaint reduction post-event.
  • Collaborated with customer service to pre-identify ticketing errors, leading to a 20% reduction in on-site issues.
  • Coordinated with cross-functional teams including sales and marketing, ensuring promotion campaigns were aligned with ticketing systems.
  • Developed and implemented a ticket fraud detection protocol, reducing unauthorized entries by 61% over 6 months.
  • Facilitated efficient entry processes by enforcing real-time ticket scanning procedures during 3 large-scale events.
  • Implemented a new queue management system that reduced wait times by an average of metric, resulting in 51% increase in customer satisfaction.
  • Managed regular communication with venue managers regarding seating adjustment needs, achieving a 34% reduction in double-seating errors.

Affiliations

  • Jaycees
  • Lions Club
  • American Medical Informatics Association
  • Toastmasters
  • International Ticketing Association (INTIX)
  • National Amusement Ticket and Event Association (NATEA)
  • Certified Customer Experience Professional (CCXP) Program
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Freemason

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified ADA Coordinator - system
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certificate in Digital and Contactless Ticketing Operations - initiative
  • Certified Special Event Professional (CSEP) - system
  • Cisco Certified Internetwork Expert (CCIE)
  • Emergency Preparedness Certification for Event Personnel - initiative

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