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Skills

  • Data entry
  • Operational improvement
  • Time management
  • Cross-functional team leadership
  • Payroll and budgeting
  • Database administration
  • Team building
  • Relationship development
  • Business Administration
  • First Aid/CPR

Work Experiences

  • Achieved reduction over one year.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved a 50% case approval improvement.
  • Achieved 57% improvement across all metrics.
  • Achieved outstanding accuracy.
  • Achieved a 41% decrease in processing delays.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Achieved a 63% reduction in application errors.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Looking for a management position with a company in the Miscellaneous sector.
  • Achieved audit-compliant, zero-error results.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Eligibility Supervisor.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Achieved a 54% reduction in client reassignment delays.

Accomplishments

  • Implemented weekly data review sessions leading to a 50% reduction in eligibility errors across 14 program applications.
  • Managed 18 case files per week while maintaining 71% accuracy and reducing processing errors.
  • Developed automated dashboards in Salesforce to track case progress in real-time, reducing manual follow-up efforts by 42%.
  • Spearheaded the implementation of a streamlined application process, reducing the overall processing time by 85% while improving client satisfaction.
  • Coordinated with IT to implement an enhanced fraud detection algorithm, leading to a reduction of improper approvals by 78%.
  • Mentored and supervised a team of 2 staff, resulting in individual performance improvements and exceeding departmental KPIs by 39%.
  • Led the successful migration of 9 client records into a new database system, ensuring no data loss and 26% accuracy.
  • Introduced a client feedback loop mechanism, reducing grievances by 79% and improving feedback on how to streamline eligibility procedures.
  • Optimized the eligibility review process resulting in a 2 day reduction in case approval time and increased customer satisfaction by 40%.
  • Orchestrated cross-team collaborations to implement system upgrades, increasing throughput of applications processed by 44% during peak periods.

Affiliations

  • Council for Affordable Healthcare Advocacy
  • Eligibility and Enrollment Process Improvement Taskforce
  • Association for Supply Chain Management (APICS)
  • American Society for Public Administration (ASPA)
  • Medicaid and CHIP Payment and Access Commission (MACPAC)
  • Human Services Technology Implementation Association
  • Lions Club
  • National Association of Social Workers
  • Freemason
  • American Medical Informatics Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Six Sigma Process Improvement Certification - Yellow Belt
  • Certified Fraud Examiner (CFE) by the Association of Certified Fraud Examiners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Healthcare Access Manager (CHAM) by National Association of Healthcare Access Management
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Case Manager (CCM) accredited by Cedar Works
  • Lean Six Sigma Green Belt Certification
  • Certified Business Analysis Professional (CBAP)

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