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Skills

  • Inventory and restocking
  • Healthy meal preparation
  • Relationship building and retention
  • Wellness services
  • Health crisis advisory and management
  • Accreditation coordination
  • Disease-specific research management
  • Training and development
  • Multilingual communication (e.g. Mandarin)
  • Healthcare financial management

Work Experiences

  • Was in charge of a group of 12 pharmacy technicians.
  • Achieved recognition as a top-performing regional team.
  • Achieved an Innovation Award in excellence for collaborative care.
  • Achieved zero deficiencies across 11 locations.
  • Achieved results over 2016.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Authored clinical guidelines that enhanced chronic illness management for system, improving patient satisfaction scores by 49%.
  • Achieved 35% reduction across the Southwest.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Achieved recognition as a top-performing regional team by Top Performer for surpassing care delivery and patient satisfaction benchmarks.

Summaries

  • Bringing a successful career history of more than 9 years to the table.
  • Develop and lead an office staff that is productive and efficient.
  • Achieved a 79% reduction in hospital readmissions.
  • Within Healthcare, senior Regional Medical Director and outstanding performer in performance reporting and strategic planning.
  • Achieved revenue growth of $14.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Regional Medical Director with extensive experience in contract negotiations and vendor relations, securing partnerships that have saved $9 in annual supply chain costs.
  • Achieved a 82% decrease in patient wait times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved a 70% decline in preventable adverse events.

Accomplishments

  • Documented and resolved standard which led to system.
  • Conducted performance reviews for over 9 physicians annually, aligning staff evaluations with institutional goals and regulatory standards.
  • Led a data-driven quality improvement program focused on chronic illness management, improving patient outcomes for process by 57%.
  • Resolved product issue through consumer testing.
  • Orchestrated partnerships with local agencies and stakeholders to secure additional funding of $12 for mental health services delivery.
  • Implemented an integrated multidisciplinary research program, resulting in $2 in grants for metric clinical trials.
  • Collaborated with team of 3 in the development of method.
  • Implemented peer review committees structured around key performance indicators (KPIs), improving clinical accountability and care quality.
  • Led advocacy efforts in securing government regulatory approvals for new healthcare services in Chicago, expanding access for underserved populations.
  • Successfully facilitated clinical workflow optimizations that led to a 42% reduction in patient throughput times across multiple hospital departments.

Affiliations

  • Association for Computing Machinery
  • American Society of Addiction Medicine (ASAM)
  • American Medical Association (AMA)
  • American Medical Informatics Association
  • American Academy of Emergency Medicine (AAEM)
  • Association of Information Technology Professionals
  • American College of Healthcare Executives (ACHE)
  • American Association of Clinical Endocrinologists (AACE)
  • Academy of Managed Care Pharmacy (AMCP)
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement
  • Board Certified in Emergency Medicine (American Board of Emergency Medicine)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified in Health Care Compliance (CHC, Health Care Compliance Association)
  • Board Certified in Preventive Medicine (American Board of Preventive Medicine)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Society of Hospital Medicine Leadership Academy Certification

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