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Skills

  • Document destruction in compliance with regulations
  • Customer service
  • General office functions
  • Document retrieval optimization
  • Report generation
  • MS Office
  • Team management
  • Financial records
  • Microsoft Office
  • Compliance reporting to upper management

Work Experiences

  • Complied with Six Sigma standards.
  • Followed all relevant company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Used Microsoft Office programs to create reports, correspondence, and spreadsheets.
  • Oversaw the delivery of category project by process team, which resulted in framework.
  • Collaborated with IT to improve the interface of the records management system, improving team processing time by 54%.
  • Transported Jira to one year customer locations.
  • Analyzed incoming physical and electronic records and categorized them for appropriate long-term storage or secure disposal, reducing paper waste by 48%.
  • Archived and performed decommissioning for obsolete records following Brightline’s retention schedule, freeing up 16% storage space.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved no discrepancies in audits.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Detail-oriented Records Associate with 18 years of experience in records management, streamlining document retrieval processes and ensuring compliance with category. Proven ability to enhance document accessibility and security across departments.
  • Accomplished Records Associate skilled at creating efficient archival systems, reducing document retrieval time by 55% and managing compliance with strict regulatory frameworks such as system.
  • Ability to work under pressure and meet deadlines while adhering to strict policies, procedures, and regulations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at auditing document systems.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With advanced organizational and problem-solving abilities, assists Miscellaneous operations.
  • Collaborative Records Associate with strong leadership skills.

Accomplishments

  • Proactively identified and corrected misfiled documents, reducing document retrieval errors by 62%.
  • Created a comprehensive document tracking system using Workday, resulting in a 50% reduction in misplaced files.
  • Reviewed and updated the file indexing system, minimizing search times for file retrieval by 19%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined the document decommissioning process, successfully removing obsolete files and freeing up 78% of storage.
  • Headed team initiative to implement color-coding in hardcopy file storage, improving file locating efficiency by 61%.
  • Enhanced user access levels to electronic document systems, improving security protocols while maintaining operational efficiency.
  • Successfully transitioned 10 physical documents to a cloud-based solution, enabling easier access and reducing physical storage by 51%.
  • Successfully reduced physical storage needs by 34% through the digitization of historical records.
  • Reduced document retrieval errors through consistent quality checks, leading to a 64% decrease in misfiling incidents.

Affiliations

  • Institute of Certified Records Managers (ICRM)
  • Certified Records Manager (CRM) – 2017
  • Association of Information Technology Professionals
  • Information Governance Coalition
  • National Association of Social Workers
  • Toastmasters
  • International Council of Nurses
  • Document Management Professionals Network
  • ISO 15489 Compliance Workgroup
  • Data Governance Advisory Council

Certifications

  • Advanced Document Scanning/Imaging Professional (AIIM) Certification
  • FileNet Certification for Documentation Systems - QuickBooks
  • SHRM Certified Professional (SHRM-CP)
  • Certified Document Management Professional (CDMP)
  • Off-Site Records Solutions Manager (ORS) Certification
  • AIIM Information Governance Specialist (IGS)
  • Microsoft Power Platform Fundamentals (PL-900)
  • Certified Public Accountant
  • Document Management and Security Best Practices (LinkedIn Learning)
  • Certified Document Imaging Architect (CDIA+)

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