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Skills

  • Budgets
  • Technical issues analysis
  • User interface understanding
  • Pricing tool development
  • Public speaking
  • Conflict resolution
  • Relationship development
  • Clerical support
  • Food preparation
  • Interpersonal and written communication

Work Experiences

  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • On-site training was provided by me.
  • Made a proposal
  • Identified
  • Recommendation
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Provided management with procedure updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Expert
  • Skills in team leadership and budget management are available.
  • Deadline-driven
  • Highly effective in data analysis, evaluating personnel performance, and putting in place top-notch strategies.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Customer service specialist with 5 years of program experience who is dedicated and detail-oriented.
  • Innovative
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Introduced new SOPs for Go-Live that shaved 44% off troubleshooting times, improving overall user experience.
  • Documented and resolved framework which led to process.
  • Configured custom workflows for framework, optimizing provider experience and boosting system utilization by 64% across all departments.
  • Provided after-hours technical support, which contributed to a 76% reduction in user frustrations in the first 10 days post-Go-Live.
  • Implemented real-time troubleshooting strategies that mitigated 80% issue escalation by 81% during Go-Live.
  • Standardized training processes for SAP, raising user proficiency scores in pre-Go-Live assessments by 55% in several months.
  • Produced comprehensive post-Go-Live metrics reports, which informed 5 future software iterations and enhancements.
  • Resolved product issue through consumer testing.
  • Managed interactions with key stakeholders during Go-Live, ensuring clear communication and real-time issue resolution within SLA targets.
  • Enabled improved communication channels during Go-Live, which reduced incident response latency by 85%.

Affiliations

  • Institute for Health Technology Transformation (IHT2)
  • Institute of Electrical and Electronics Engineers (IEEE) – Health Technology Section
  • American Medical Informatics Association
  • International Society for Quality in Healthcare (ISQua)
  • Association for Information Systems (AIS) – Health IT Cluster
  • Association for Supply Chain Management (APICS)
  • College of Healthcare Information Management Executives (CHIME)
  • Healthcare IT Consortium Member
  • Certified Healthcare Technology Specialist (CHTS) – Workforce Development Accreditation
  • Society of Human Resource Management

Certifications

  • EpicCare Inpatient - Clinical Documentation Certification
  • Certified Health Data Analyst (CHDA)
  • Certified HIPAA Professional (CHP)
  • Epic Clinical Content Builder Certificate
  • Epic Bridges Interface Certification
  • ServSafe
  • Google Certified Professional Cloud Architect
  • ITIL Foundation Certification in IT Service Management
  • Certified Epic Prelude/ADT Analyst
  • Advanced Epic Cadence Certification

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