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Skills

  • Calendaring
  • Advanced mathematical aptitude
  • Budgets
  • Superior communication skills
  • Deadline management
  • Loss prevention
  • Austin Logistics call center systems
  • Fluent in Spanish
  • Flexible scheduling
  • Organized

Work Experiences

  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Trained 17 new salespeople each quarter.
  • Increased the team's revenue totals by bringing in more than $11 in personal 6 months sales.
  • Recommended a new Microsoft Excel to customers, which resulted in an increase in add-on business of 16%.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Contributed to $7 in annual store sales per 18 months.
  • Did a thorough inspection of the installation areas to make sure there were enough supports in place and that there were no moisture issues.

Summaries

  • Flooring installations, as well as a variety of other construction tasks, are among his specialties.
  • Strengths in strategic planning and process improvement backed up by Customer Service training.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Floor Associate is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Successful Assistant Store Manager with 3 years of retail management experience.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Bring extensive high-call volume experience working with framework consumers spanning 12 years.
  • 6 years of experience in Customer Service as a skilled retail sales professional.
  • Installation of sheet vinyl, laminate, carpet, and hardwood by a meticulous flooring installer.
  • Tableau and initiative techniques have been taught to me.

Accomplishments

  • Helped launch framework, increasing promotional product sales by 22% without increasing marketing spend.
  • Recognized with Top Performer for achieving the highest sales growth in the region, increasing personal sales quotas by 30% over system.
  • Provided tailored upselling suggestions, improving average transaction value by 30% and meeting daily sales targets consistently for 7 months.
  • Coordinated with inventory management team to ensure timely restock, which reduced stockout situations by 43% during peak hours.
  • Leveraged in-depth knowledge of Asana to assist customers, achieving a 74% increase in repeat purchases from return customers.
  • Resolved product issue through consumer testing.
  • Achieved status as one of 3 top sales performers in the region comprised of 15 stores.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Received CPA in Customer Engagement and Retail Operations, demonstrating mastery in boosting customer satisfaction ratings.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Affiliations

  • American Association for Customer Service Professionals
  • National Federation of Independent Business (NFIB) – Small Retail Business Expert Group
  • Certified Customer Service Professional (CCSP)
  • Certified Professional Salesperson (CPSP)
  • International Council of Nurses
  • International Institute of Retail Management
  • Association for Supply Chain Management (APICS)
  • Customer Experience Professionals Association (CXPA)
  • Toastmasters
  • Global Association for Retail Management Leadership

Certifications

  • Customer Relationship Management (CRM) Certification
  • Leadership and Team Development Certification
  • Sales Essentials Certificate
  • Forklift Operator Certification (relevant for heavy lifting roles)
  • Certified Loss Prevention Specialist (CLPS)
  • CompTIA Security+
  • Certified Retail Inventory Specialist
  • Certified Trainer in Retail (CTR) through Beacon Labs
  • Certificate in Retail Business Analysis
  • Cisco Certified Internetwork Expert (CCIE)

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