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Skills

  • Customer service
  • Question response
  • Time management
  • Organization
  • Change Management
  • Training and development
  • Supervision
  • Budgets
  • Staff performance evaluations
  • Operational improvement

Work Experiences

  • Taught newly hired Center Store Leads how to upsell using budget management and cross-functional collaboration, boosting job expertise within one year.
  • Adjusted pricing on competitive products.
  • Achieved 3% growth in sales.
  • Achieved a 9% reduction in discrepancies.
  • Coached a 6-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved 20% revenue growth during 2017.
  • Achieved a Top Performer in clean and safe operations.
  • Increased market share and earned #2 ranking by leapfrogging competitors.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Supervisor with 4 years of experience leading talented salespeople who is results-oriented.
  • Center Store Lead is a multi-talented Center Store Lead who is consistently rewarded for planning and operational improvements.
  • Center Store Lead with 17 years of experience supervising employees in framework environments.
  • Achieved 3% sales growth.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Center Store Lead with experience in retail merchandising and display design.
  • Customer engagement expert who works well in a team setting.
  • Accomplished retail leader.

Accomplishments

  • Trained and mentored new staff members, improving employee retention by 73% over the past year.
  • Enabled smoother store operations by developing a training system for process improvement which was adopted company-wide in 2015.
  • Worked closely with the marketing team to strategically place Vantage, contributing to a sales lift of 21%.
  • Utilized Asana to create daily sales reports, providing actionable data to department leads.
  • Developed new employee onboarding materials that reduced training time by one year, improving new hire job readiness.
  • Led a team of 16 associates to achieve 26% improvement in department efficiency during peak hours.
  • Collaborated with team of 6 in the development of standard.
  • Provided real-time performance insights to management by creating custom dashboards using Tableau.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced shrinkage by monitoring stock room organization, contributing to a 66% decrease in inventory loss.

Affiliations

  • Professional Retail Operations Certification from Ironclad Systems
  • Affiliation with the Food Marketing Institute (FMI)
  • Membership in the eRetailer Association (ERA)
  • Active member of the Council of Supply Chain Management Professionals (CSCMP)
  • Society of Women Engineers
  • Lions Club
  • Project Management Institute
  • Freemason
  • Member of the Operations Managers Association (202X)
  • Frequent attendee of category management seminars hosted by Category Management Association (CMA)

Certifications

  • Certified Retail Food Safety Professional – Beacon Labs
  • Certified Shelf and Display Merchandiser – Northwind
  • Certified Shift Leader in Retail Operations – Summit Group
  • CompTIA Network+
  • Retail Management Certificate Program - Brightline
  • Certified Visual Merchandiser Summit Group
  • Customer Service Excellence Certification Summit Group
  • Certified Strategic Planning Specialist – Vantage
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • ServSafe

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