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Skills

  • Team collaboration
  • Customer and client relations
  • Customer feedback analysis
  • Phone etiquette
  • Organization
  • Problem resolution
  • Staff management
  • Customer follow-up
  • Travel planning
  • MS Office

Work Experiences

  • Accurately relayed club rules and guidelines to new members, leading to a discernible reduction in policy violations by 79%.
  • Addressed real-time concerns.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Accurately relayed club rules and guidelines.
  • Collaborated with the membership team to resolve disputes.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Communicated prospects upwards.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Contributed to a 35% increase in member repeat visits.
  • Contributed to 16% member satisfaction growth.

Summaries

  • Detail-oriented Member Greeter with experience in planning, managing and coordinating corporate events.
  • Member Greeter with 16 years of experience performing clerical and customer service duties.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Receptionist with 4 years of experience in initiative settings.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • When entering method data and assisting colleagues with process improvement and risk assessment, be meticulous and precise.
  • Strengths in process improvement and project management backed up by Customer Service training.
  • Member Greeter is a focused and dependable Member Greeter with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.

Accomplishments

  • Recognized as ‘Employee of the Month’ for consistently achieving 27% member satisfaction for 4 consecutive months.
  • Improved member feedback collection by streamlining the feedback capturing process, leading to a 71% rise in measurable insight responses.
  • Provided a seamless greeting experience for 8 of members per day, contributing to a 35% increase in overall satisfaction during key peak hours.
  • Strategized and led initiatives to improve member registration, resulting in faster check-in by 35% over 2019.
  • Reorganized entry processes to reduce member bottlenecks, improving the check-in process by 17 minutes and reducing wait times by 35%.
  • Implemented new technology solutions that reduced member wait times by 3 minutes per person, enhancing entry flow efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently met or exceeded member check-in rate targets by enhancing operational processes and driving a 24% increase in registration efficiency.
  • Led weekly check-ins with team members, resulting in the identification and implementation of 16 service improvements.
  • Assisted in implementing mobile check-in options, decreasing overall queue times by 58%.

Affiliations

  • National Customer Service Association (NCSA)
  • Customer Success Association
  • Employee Training and Development Association
  • Society of Women Engineers
  • Employee Engagement Society
  • Jaycees
  • Certified Greeter Training Program 2023
  • Frontline Management Certifications 2019
  • International Institute of Customer Experience Management
  • Retail Customer Experience Association

Certifications

  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Membership Management Specialist (CMMS) by Summit Group
  • Certified Member Retention Specialist (CMRS) by Brightline
  • Interacting with Customers Using Technology Certification by process
  • Introduction to Hospitality and Tourism Certifications by Cedar Works
  • Certified Digital Customer Service Representative by Brightline
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce Certified Administrator
  • Certified Customer Service Professional (CCSP) by Beacon Labs

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