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Skills

  • Key holder experience
  • Retail store support
  • Digital asset management system implementation
  • Data entry
  • Effective time management under tight deadlines
  • Customer support via digital platforms
  • Credit card processing
  • Event technology tools (e.g., Adobe Creative Suite)
  • Receiving support
  • Recordkeeping strengths

Work Experiences

  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Increased the team's revenue by over $9 in sales.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Provided clients with basic technical support for a variety of program company products.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Entered customer interaction details into Salesforce to track requests, document problems, and record solutions offered.
  • Facilitated program orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Used a POS system to itemize and total the purchases of 9 customers.

Summaries

  • Hardworking Exhibitor Services Representative with 4 years of telecommuting experience meeting customer needs.
  • Motivated to keep customers happy and contribute to the company's success.
  • SAP expert with 18 years of experience in related roles.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Salesforce and procedure techniques have been taught to me.
  • Service-oriented team player with a track record of providing high-quality support in the Art and Design for 15 years.
  • Bring extensive high-call volume experience working with system consumers spanning 8 years.
  • Dedicated to learning, growing, and succeeding in Art and Design.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Delivered on-site support for over 17 exhibitors, successfully resolving technical setup issues and ensuring smooth booth operations throughout the event.
  • Worked diligently on marketing efforts, collaborating with 4 stakeholders to produce promotional materials for exhibitors, increasing pre-show anticipation and ultimately boosting registrations by 71%.
  • Increased operational efficiency by streamlining exhibitor registration processes, reducing manual errors by 70% with the implementation of automated systems.
  • Designed and executed training modules to help exhibitors utilize new tools and services, increasing adoption rates by 38% in 2015.
  • Reduced exhibitor call volume by 36% by developing an extensive online FAQ and help-desk portal, cutting down resolution times significantly.
  • Orchestrated cross-functional workshops to gather feedback from exhibitors, enhancing future event designs and improving satisfaction by 67%.
  • Launched initiatives that resulted in a 52% increase in exhibitor retention by collaborating on dedicated follow-up campaigns and offering personalized exhibit space recommendations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully handled a portfolio of 12 exhibitors, streamlining communication processes and achieving a 65% increase in overall exhibitor retention for future events.
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters
  • Exhibit Designers and Producers Association (EDPA)
  • Society of Human Resource Management
  • Certified Meeting Professional (CMP)
  • Certified Trade Show Marketer (CTSM)
  • International Live Events Association (ILEA)
  • Event Service Professionals Association (ESPA)
  • Event Planning Association (EPA)
  • Small Business Expo Exhibitor Network
  • American Marketing Association

Certifications

  • CompTIA A+ Technician
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Project Manager (CPM) - Brightline
  • Exhibitor Appointed Contractor (EAC) Certification – Cedar Works
  • Certified Specialist in Exhibits & Events (CSEE) – Beacon Labs
  • Business Continuity Certified Specialist (BCCS) – Brightline
  • Google Certified Professional Cloud Architect
  • Certified in Exhibition Management (CEM) - Northwind
  • SHRM Certified Professional (SHRM-CP)

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