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Skills

  • Process improvement
  • Brand promotion strategies
  • Client and Guest Retention Strategies
  • Marketing Strategies for Event Promotion
  • Project organization
  • Staff training and development
  • Event planning and coordination
  • Cross-departmental collaboration
  • Game troubleshooting
  • Guest relations and customer service

Work Experiences

  • Advocated for and successfully implemented new interactive theater segments, improving show attendance by 76% at initiative.
  • Achieved top ratings in seasonal events hosting.
  • Achieved commendations for multitasking abilities by coordinating group activities while simultaneously managing guest services for standard crowded events.
  • Used troubleshooting techniques to fix issues with arcade games and get them back up and running, avoiding costly and inconvenient downtime.
  • Answered 4 calls per several months to help customers with their questions and concerns.
  • Assisted in hosting system events.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted guest engagement by 81%.
  • Achieved a 29% decrease in technical incidents during performances.
  • Authored weekly entertainment reviews for SAP.

Summaries

  • Adept at managing live shows.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative team leader.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of vendor management and cross-functional collaboration as well as vendor management training.
  • Self-motivated and hardworking, with excellent interpersonal and communication skills.
  • Achieved a 55% rise in satisfaction.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Boosted guest satisfaction by 46%.
  • Advanced skills in event planning.

Accomplishments

  • Implemented new crowd control strategies, improving guest flow within venue areas and enhancing overall safety and satisfaction ratings by 58%.
  • Improved customer satisfaction by 61% through careful choreography of performances tailored to target demographics.
  • Resolved product issue through consumer testing.
  • Mentored staff in show choreography, leading to Outstanding Service Award wins for standard consecutive years.
  • Produced captivating promotional videos posted to social media, resulting in a 83% increase in event ticket purchases.
  • Implemented new staff training modules on crowd control and audience engagement, improving team performance by 21%.
  • Worked closely with food and beverage teams, enhancing themed dining packages and leading to a 73% rise in cross-promotion sales.
  • Coordinated audience participation games with finance, directly increasing guest engagement by 74% for SAP.
  • Initiated successful crowd retention strategies during festival intermissions, reducing audience exit rates by 20%.
  • Executed high-energy entertainment programs that contributed to a Employee of the Year in Guest Experience from Summit Group.

Affiliations

  • Summer Camp and Activities Professionals Network
  • Association of Music and Dance Performance Specialists
  • Toastmasters
  • Project Management Institute
  • National Association of Youth Theaters (NAYT)
  • Freemason
  • International Entertainment Professionals Association (IEPA)
  • International Association of Festival Coordinators
  • National Association for the Performing Arts (NAPA)
  • Society of Human Resource Management

Certifications

  • Entertainment and Amusement Safety Certification by standard
  • First Aid/CPR Certified
  • Certified Entertainment Professional (CEP) by Harbor & Co.
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Certified Event Manager (CEM) by Northwind
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Improvisation and Comedy Performance Certification from category

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