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Skills

  • Organization
  • Risk management processes and analysis
  • Proficient in Salesforce
  • Relationship development
  • Budgeting and finance
  • Communications
  • Team Leadership
  • Pricing tool development
  • Hardware evaluation
  • Report writing

Work Experiences

  • Achieved results over a two years period.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Coordinated team development activities and trainings with senior case managers.
  • Category helped me achieve $212,000.
  • Achieved Excellence Award for exceeding $27,000 targets by optimizing vendor management processes.
  • Had an excellent attendance record and was always on time for work.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved a 29% improvement in tenant retention.
  • Achieved cost savings of $11 per year.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Within Miscellaneous, senior Housing Manager and outstanding performer in stakeholder engagement and risk assessment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Costs were consistently reduced while profits were increased.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Professional with over 2 years of experience working in the community to provide information on available programs.

Accomplishments

  • Developed effective resident relations programs, reducing tenant disputes by 67% while increasing customer satisfaction survey scores by 57%.
  • Standardized lease agreement processes and tenant onboarding, reducing the average leasing time by 7 days and optimizing unit vacancy rates.
  • Negotiated with utility providers and contractors to develop cost-efficient service plans, reducing annual operating expenses by 77% across multiple properties.
  • Managed operations for a portfolio of 10 residential units, increasing overall occupancy by 51% through streamlined rental marketing efforts.
  • Documented and resolved standard which led to system.
  • Implemented technological upgrades in property management systems, enhancing data accuracy for rental tracking and reducing overdue rent collections by 37% per month.
  • Established regular property inspections and risk management checks, decreasing liability incidents by 28% and improving safety standards for all residents.
  • Implemented a new property management software that reduced administrative workload by 24% and improved rental tracking efficiency.
  • Developed partnerships with local housing authorities, facilitating affordable housing opportunities for 4 residents and maintaining government compliance.
  • Identified and executed necessary capital improvements, reducing overall property maintenance costs by $5 while improving tenant retention by 17%.

Affiliations

  • Certified Housing Manager (CHM) 2018 – Renewal complete
  • Institute for Housing Studies (IHS)
  • International Association of Administrative Professionals
  • Council for Affordable and Rural Housing (CARH)
  • Affordable Housing Professionals of America (AHPA)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Community Associations Institute (CAI)
  • Sustainable Communities Partnership Program
  • Society of Human Resource Management

Certifications

  • Housing Credit Certified Professional (HCCP) by NAHB
  • Building Owner and Manager Association (BOMA) Real Property Administrator (RPA) Certification
  • Affordable Housing Manager (AHM) Certification
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Energy Management Certification (CEM) by the Association of Energy Engineers (AEE)
  • Certified Financial Specialist (CFS) in Housing Compliance
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)

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