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Skills

  • Inspection reviews
  • Proficient in Salesforce
  • Team building
  • Written and verbal communication
  • Product testing
  • Project management
  • Business operations
  • Extremely organized
  • Problem resolution
  • Staff development

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Had an excellent attendance record and was always on time for work.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved a 75% improvement in team job performance.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved Excellence Award.
  • Answered 9 calls per several months to help customers with their questions and concerns.
  • Achieved zero discrepancies in operational records.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Professional with over 2 years of experience working in the community to provide information on available programs.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Property manager and licensed real estate professional with 8 years of industry experience.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Design and development of successful system embedded software applications in the past.
  • Brings 14 years of relevant experience to the Housing Manager position.

Accomplishments

  • Identified and executed necessary capital improvements, reducing overall property maintenance costs by $5 while improving tenant retention by 17%.
  • Standardized lease agreement processes and tenant onboarding, reducing the average leasing time by 7 days and optimizing unit vacancy rates.
  • Managed operations for a portfolio of 10 residential units, increasing overall occupancy by 51% through streamlined rental marketing efforts.
  • Developed and enforced fair housing training for 9 staff members, ensuring compliance with the PMP and minimizing legal risks.
  • Organized community engagement activities, improving tenant communication methods and reducing tenant turnover by 24% year-over-year.
  • Managed all aspects of property leasing, including advertising, tenant screening, and contract execution, achieving an occupancy rate of 49% in under one year.
  • Implemented a new property management software that reduced administrative workload by 24% and improved rental tracking efficiency.
  • Instituted a preventative maintenance schedule, reducing emergency repair costs by 43% and extending equipment life spans.
  • Successfully mediated 4 tenant disputes in accordance with federal housing guidelines, resulting in resolution without the need for legal escalation.
  • Implemented green energy initiatives, resulting in a 80% reduction in utility consumption for company-owned properties, contributing to sustainability goals.

Affiliations

  • Community Development Financial Institutions (CDFI) Coalition
  • Association for Supply Chain Management (APICS)
  • Real Estate Management Council (REMC)
  • American Society of Safety Professionals
  • Apartment Association of Austin (AASeattle)
  • Certified Property Manager (CPM) 2017 certification program
  • Society of Human Resource Management
  • Coalition for Housing and Community Development (CHCD)
  • National Association of Housing Cooperatives (NAHC)
  • Affordable Housing Professionals of America (AHPA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Fundamentals of Site Management Certification by NeighborWorks America
  • Public Housing Management (PHM) Certification
  • Housing Credit Certified Professional (HCCP) by NAHB
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Property Management Certificate from process
  • Project Management Professional (PMP)
  • Energy Management Certification (CEM) by the Association of Energy Engineers (AEE)
  • HOPE VI Relocation, Development, and Redevelopment Certification

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