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Skills

  • Custom nail designs
  • Pedicures
  • Procedure equipment
  • Communications
  • Client consultation and personalization
  • Signature techniques
  • Vendor relationship management
  • Business operations
  • Customer service
  • Relationship development

Work Experiences

  • Achieved Employee of the Year award in safety compliance.
  • Accelerated salon-level upskilling across the team by 79%.
  • Adjusted service pricing.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved award in 2017 at Denver.
  • Oversaw the delivery of standard project by category team, which resulted in metric.
  • Achieved results within several months.
  • Achieved 69% positive inspection reviews.
  • Collaborated with a team of 14 manicurists for efficient, high-quality service and 4% customer satisfaction.
  • Boosted client retention by 69%.

Summaries

  • Strengths in workflow optimization and data analysis backed up by Beauty and Spa training.
  • Awarded President's Club for innovative nail designs.
  • Achieved 21% positive inspection reviews.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 41% improvement in staff coordination.
  • Adept at leveraging financial acumen.
  • Accomplished in seasonal promotions, partnering with creative marketing teams to drive an increase of 61% in service bookings during peak seasonal promotions.
  • Expert at cultivating and maintaining client relationships in order to increase repeat business.
  • Clear understanding of stakeholder engagement and quality assurance as well as data analysis training.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Worked collaboratively with hair and skincare departments to cross-promote services, increasing cross-departmental revenue by 17 over two years.
  • Implemented new front-office procedures that improved check-in wait times, decreasing delays by 69% in high-traffic periods.
  • Utilized social media platforms to showcase recent nail designs, resulting in an increase of 52% in customer engagement.
  • Contributed to a team redesign of salon service packages, increasing profitability by 63% while offering clients greater value.
  • Managed client appointment scheduling accurately, reducing booking conflicts by 44% and improving customer satisfaction.
  • Improved client intake forms to gather specific preferences, which led to a 53% decrease in service errors and enhanced customer satisfaction.
  • Led training sessions for a team of 10 junior technicians, improving overall service quality by 85% within three years.
  • In charge of maintaining compliance with sanitation protocols, achieving 69% on-site health inspection scores in 2024.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised team scheduling procedures, aligning peak hours with technician availability, resulting in an 40% improvement in productivity.

Affiliations

  • Society of Nail Technician Professionals (SNT)
  • Project Management Institute
  • Corporate Partnership with metric
  • Beauty and Wellness Professionals United (BWPU)
  • American Pedicure and Foot Care Guild
  • Permanent Beauty Professional Association
  • Association of Information Technology Professionals
  • Professional Beauty Association (PBA) - Nail Professional Section
  • Society of Women Engineers
  • Salon / Spa Owners Executive Network (SOSE)

Certifications

  • Salon Safety and Sanitation Certification – Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Beauty Technician Leadership Certificate – process
  • Certified Public Accountant
  • Professional Salon Marketing Specialist Certificate – Vantage
  • Licensed Nail Technician procedure
  • Certified Nail Technology Educator – Beacon Labs
  • Advanced Spa Management Certification – Vantage
  • ServSafe
  • Apple Certified Associate (ACA)

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