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Skills

  • Benefit plan satisfaction enhancement
  • Problem resolution
  • Business operations
  • Junior counselor training and mentoring
  • Clear presentation of benefits offerings
  • Guiding annual benefits enrollment
  • Employee satisfaction increase strategies
  • Team building
  • Error reduction in benefit enrollments
  • On-site enrollment facilitation

Work Experiences

  • Current job descriptions were created to support consistent, market-based systems.
  • Recommend successful approaches to Bilingual Benefit Counselor for resolving salary and classification complaints.
  • Achieved President's Club recognition.
  • Transported QuickBooks to 18 months customer locations.
  • Achieved Excellence Award recognition in 2018.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to better long-term policy outcomes.
  • Contributed to a 65% improvement in service efficiency.
  • Conducted bilingual benefits seminars for diverse employee populations, driving a 70% increase in participation across all benefit offerings.
  • Addressed misconceptions with bilingual training sessions.

Summaries

  • Consistently met compliance regulations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Complete in-depth assessments with streamlined, logical systems to support standard requirements.
  • Achieved a 68% reduction in enrollment errors.
  • Accomplished in developing comprehensive bilingual benefit plans and communication strategies, resulting in a 42% increase in annual benefits enrollment across both languages.
  • Achieved a 61% improvement in employee satisfaction scores.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative team player recognized for customizing and tailoring bilingual benefit plans in alignment with company and employee needs, improving overall participation by 20%.
  • Achieved a 42% increase in employee engagement.
  • Achieved a 25% reduction in benefits misunderstandings.

Accomplishments

  • Organized and facilitated bilingual benefit information sessions, effectively reducing enrollment errors by 32%.
  • Led successful bilingual benefit outreach campaigns, increasing awareness of available options and improving participation by 40%.
  • Collaborated with health insurance vendors to provide bilingual support during the benefits enrollment period, improving employee experience by 49%.
  • Documented and resolved procedure which led to standard.
  • Collaborated with HR and finance departments to resolve 5 benefit-related disputes, reducing time to resolution by 79%.
  • Developed personalized, bilingual presentations to highlight unique benefits across employee groups, resulting in a 19% increase in satisfaction scores.
  • Delivered bilingual benefits presentations to a diverse employee base, helping increase benefit enrollment rates by 64%.
  • Guided employees through the process to access mental health benefits, increasing utilization by 64% in 2019.
  • Partnered with health insurers to offer new bilingual resources, resulting in a 74% year-over-year increase in holistic wellness program participation.
  • Created personalized wellness plans for diverse bilingual employee groups, leading to a 20% increase in program adherence.

Affiliations

  • Association for Computing Machinery
  • WorldatWork – Total Rewards Membership
  • Employee Assistance Professionals Association (EAPA)
  • Bilingual Benefits Certification Workshop
  • Jaycees
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • National Association of Social Workers
  • Workforce Benefits Education Institute (WBEI)
  • Human Resource Executive Health & Benefits Leadership Conference
  • Certified Benefits Counselor Austin, initiative

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified HR Compensation Professional (CHRP) – Brightline
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification - Ironclad Systems
  • Certified Benefits Professional (CBP) - Summit Group
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Employee Assistance Professional (CEAP) - Northwind
  • Bilingual Customer Service Specialist Certification – standard category – Harbor & Co.

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